Sales Operations & Customer Experience Coordinator

About the RoleAs a Sales Operations & Customer Experience Coordinator, you'll play a critical role in supporting revenue growth and delivering exceptional customer experiences. This position serves as the connection point between Sales, Warehouse, Scheduling, Accounting, and our customers, ensuring orders are processed accurately, shipments stay on track, and relationships remain strong. This is a highly collaborative role that combines customer service, order management, sales support, and operational coordination. One moment you may be managing customer accounts and resolving service issues, and the next you may be partnering with the warehouse team to coordinate shipments or assisting with trade show logistics. If you're organized, customer-focused, and thrive in a fast-paced environment, this role offers the opportunity to make a meaningful impact every day. What You'll Do Manage the complete order lifecycle, including entry, validation, tracking, and invoicing Maintain customer, item, and pricing data within our ERP system Coordinate EDI setup, maintenance, and issue resolution Generate sales, inventory, and order visibility reports Serve as the primary point of contact for assigned customer accounts Monitor order status and proactively communicate updates to customers Partner with Sales to resolve service concerns and implement corrective actions Support onboarding activities for new customers Coordinate outbound shipments and collaborate with Warehouse on scheduling needs Manage freight-related purchase orders and oversee customer sample requests Assist with bids, sales presentations, and customer-facing materials Support trade shows, including travel coordination, booth setup, and logistics Work closely with Accounting to resolve deductions, payment issues, and PO discrepancies Serve as a coordination hub between Sales, Operations, and Finance teams to ensure alignment and efficiency Why It MattersEvery order, every shipment, and every customer interaction matters. As the Sales Operations & Customer Experience Coordinator, you help ensure our customers receive not only great products, but also exceptional service. Your ability to bring teams together, solve problems, and keep information flowing is essential to our continued growth and success. Why Work With Us? Join a stable, family-owned company with more than 90 years of success Be part of a collaborative team that values service, accountability, and innovation Gain exposure to sales, operations, customer experience, and marketing initiatives Work in a role where your contributions directly impact customer satisfaction and company growth Enjoy a culture built on respect, teamwork, and doing things the right way About Giovanni Food CompanyGiovanni Food Company is a family-owned food manufacturer founded in 1934, proudly producing pasta sauce, salsa, and pizza sauce. For over 90 years, we've done things the right way--with pride, discipline, and a deep respect for our people and our products. We live by five core values: The Real Deal - Be honest and authentic Work Smart - Focus on what really matters Yes, And! - Bring solutions, not excuses Ready and Willing - Jump in where you're needed Golden Rule - Treat others how you want to be treated