SUMMARY:
We are seeking a motivated intern to join our team for a unique opportunity to gain hands-on experience and contribute to the daily operations of our department. The intern reports to the Manager of Accounts Payables. This is an in-person internship and is based in our Rochester, NY office. The internship is full-time (40 hours per week) during the Spring 2025 semester, with a pay rate of $15.50-19.00 per hour.

RESPONSIBILITIES:

• Gain comprehensive knowledge of the company’s accounts payable processes, procedures, and systems.
• Manage the department’s physical and email inboxes, ensuring timely and accurate message distribution.
• Scan and upload paper documents into electronic formats with precision, entering and categorizing them within systems.
• Oversee the utility billing process, including timely payments, vendor relations, and issue resolution.
• Assist in reconciling invoices and resolving discrepancies to maintain accurate financial records.
• Communicate with vendors and stakeholders through phone, live chat, and email to address inquiries and ensure smooth operations.
• Provide clear, actionable instructions to ensure payments are processed efficiently and accurately.
• Immediately report missed payments, billing issues, or system concerns that could impact services.
• Identify and resolve gaps in required forms or information, employing problem-solving skills to obtain missing details.
• Contribute to the creation and updating of system templates for standardized and efficient processing.
• Perform additional duties as required.

REQUIRED SKILLS AND/OR EXPERIENCE:

• Proficiency in O365 (Word, Excel, and Outlook).
• Experience handling customer service phone calls preferred but not required.
• Strong focus on accuracy and attention to detail in all tasks.
• Self-starter with the ability to work independently and maintain objectivity.
• Strong oral and written communication skills, with the ability to interact effectively with diverse teams.

REQUIRED EDUCATION AND/OR CREDENTIALS:

• Currently pursuing a degree in a related field from an accredited institution.

This position is employed by the specific entity set forth in the job posting.

Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.