Position Title
Senior Financial Center Associate

Location
Jackson Heights, NY 11372

Job Summary
Assists Financial Center Manager in maintaining bank operations and supporting Private Client Groups and clients in accordance with all applicable Bank policy and procedures.

Pay Range: $23.73 - $36.78

Job Responsibilities:

• Assists in Financial Center operations tasks: POD scanning, review teller work, invoice payment, financial center proof, daily/monthly financial center reports, monthly audits, etc. Supports tellers, provides feedback.
• Back up to Financial Center Manager. Assists with opening and closing Financial Center; assists with facilities issues, and training of new hires.
• May open as a Head Teller/Teller and perform all teller functions as needed. See "Head Teller" and "Teller" job descriptions.
• Provides ongoing servicing relationship with clients and responds to inquiries and requests regarding accounts. Assists Private Client Groups with client relationships including wire transfers, new account paperwork, foreign wires, collections etc.
• Assists back-office personnel in resolving operational issues, including proof, investigations and wire transfer requests.
• Assists financial center management with a variety of projects.
• Complete ongoing training as required - Compliance, HR, etc.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 2+ Years in financial services (ex Teller)

Preferred Qualifications:

• Experience as supervisor/team lead in a branch setting preferred
• Knowledge of business accounts and wire transfers

Job Competencies:

• Good verbal, written and interpersonal communication skills.
• Good problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability to maintain positive relationships. Client service oriented.
• Ability to manage multiple projects.
• Demonstrates high level of motivation
• Team player
• Works well in a changing dynamic environment.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank