Position Title
Mail Services Coordinator

Location
Hicksville, NY 11801

Job Summary
Under general supervision, a Mailroom Services Coordinator shares in the responsibilities of delivering mail and other services to the Bank operational departments according to schedule and on demand. Services include; scanning documents, managing supplies, preparing materials for distribution, and replacing toners. Coordinators assist with branch related compliance mailings, preparing shipments, and operating equipment to deliver these services with a high degree of professionalism and impeccable customer service.

$13.26-$17.68 - $21.95-$25.42

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:
ESSENTIAL FUNCTIONS

• Ensures that the examining and handling of mail in all circumstances is performed according to procedure with accuracy and complete discretion.
• Prepares and examines outgoing mail for appearance, weighs and affixes postage using postage meter equipment.
• Scans bar codes on packages and tracks deliveries using the Wits system for the secure delivery of mail not addressed to an individual or department and/or the handling of customer NPI and Bank sensitive information.
• Processess airfreight and overnight deliveries; Communicates tracking information as necessary.
• Prepares interoffice mail for delivery to branches and regional offices.
• Coordinates with departments on electronic document storage requests by establishing a scanning protocol and reducing on-site paper storage.
• Collaborates on the reconciliation of daily reports.
• Assists the Record Retention department with services as neededwith shred bin replacement.
• Operates copier equipment to fill the requests of the copy area.
• Prepares distribution of materials supporting regional marketing campaigns.
• Provides follow up on routine questions and problems, escalating urgent requests to Manager for resolution.
• Prioritizes exectuve requests and ensures accuracy with service delivery.
• Attends OSHA training to operate elevators as necessary.
• Keeps informed of postal regulations as they affect the Bank's mailings and postage equipment.
• Delivers accurate, responsive and courteous customer service to every customer (internal & external) every time.

ADDITIONAL COMMENTS

• Performs special projects, and additional duties and responsibilities as required.
• Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

QUALIFICATIONS :

Required education and experience :

• High school diploma or equivalent.
• Copier, mail meter and mail insertion equipment experience desirable, basic knowledge of office equipment helpful.

Knowledge, skills and abilities :

• Working knowledge of the geographic area and a good sense of direction.
• Computer literate with basic proficiency in Microsoft Office applications.
• Valid driver's license and clean driving record required.
• Knowledge of standard office practices and procedures.
• Strong organizational skills.
• Good mechanical skills.
• Good customer service skills.
• Works well independently or as a member of a team.
• Ability to lift and carry 55 pounds unassisted or assisting others (with or without) using mechanical equipment.
• Ability to perform job function in all weather conditions.
• Ability to operate standard office equipment.
• Ability to follow directions and handle repetitive tasks.
• Ability to successfully complete multiple tasks.
• Ability to perform job functions with professionalism.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank