Position Title
Lead Application Support Analyst

Location
New York, NY 10018

Job Summary
The Lead Application Support Analyst position is responsible for providing oversight, leadership and direction to the group of L2 & L3 application support analysts, managing the various banking applications and software release services. The Lead application support analyst will provide "White Glove" support to all Private Bankers, serve as primary point for any issues that are discovered, escalated by the Service Desk and/or issues raised directly with the application support team. This position partners and supports the Private Bank business units as well as third level support for front line employees. The Lead Application Support Analyst directs the team on overall strategic initiatives and priorities, mentoring, coaching and evaluating performance of team members. Works with cross-functional managers and business partners to align enterprise-wide initiatives

Pay Range: $73, 626 - $107, 494 - $141, 362

Job Responsibilities:

JOB RESPONSIBILITIES

• Manage the overall team's performance, priorities and projects initiatives.
• Maintain a working knowledge of all systems utilized by team, assist in upgrades of various Bank systems.
• Responsible for analyzing, problem-solving issues as they arise that are highly technical in nature.
• Manage all aspects of various small - medium complex projects concurrently from initiation through closure.
• Provides input to the development of corporate IT standards and policies.
• Mentor and train team members, actively sharing knowledge and best practices as needed.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems pertaining to all domains

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent).
• Minimum experience required: 5+ Years in a similar role or IAM role.
• 2 Years in leading and developing others, either formally or informally.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent)
• Experience with Directory Services, Account permission via ServiceNow or IAM toolset.
• Experience with various IAM systems, RSA, Courion and Active Directory.
• Experience with external vendors Fiserv, FIS, Pay plus and Finastra.

Job Competencies:

• A proven leader with a focus on analytical problem solving and time management.
• Ability to adapt to rapidly evolving and changing priorities, resilient and flexible.
• Flexible and able to deliver quality results in the required time frame and experience in full life-cycle development.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank