Position Title
Fraud Review & Control Associate II

Location
New York, NY 10018

Job Summary
Under the supervision of the Fraud Review & Control Manager, the Associate II will be responsible for managing fraud incidents and inquiries reported by various groups within the Bank. This level is responsible for routine operational and/or administrative work. Day-to-day actions are focused on administering defined procedures, analyses and report preparation.

Pay Range $23.73 - $30.26 - $36.78

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Reviews and responds to emails submitted to the Fraud Department; creates and compiles files on fraud incidents, ensuring incidents are adequately documented and the Fraud case management system is updated on a timely basis. Responsible for the overall file maintenance.
• Collaborates with Bank Operations, Funds Transfer and Corporate Security on a daily basis to recover fraud losses and to obtain information pertinent to the investigation.
• Communicates and corresponds with Private Client Groups in order to obtain documentation and information to complete the investigation.
• Prepares Write-off requests to reimburse clients for fraud related losses and obtains appropriate approval.
• Adheres to regulatory requirements pertaining to Regulation E, Regulation CC and Suspicious Activity Reporting (SAR).
• Escalates cases to Corporate Security for reporting purposes when necessary.
• Coordinates and follows up on compromised accounts and monitors potential fraudulent bill payment inquiries when alerted.
• Close files ensuring all documentation is entered accurately, completely and timely for review; monitors recovery of funds and updates case management system upon receipt.
• Assist the Fraud Team Leader as needed.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent and 1 - 2 years of related experience.
• Minimum experience required: 2+ Years of banking experience and fraud investigation

Preferred Qualifications:

• Education level preferred: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Certified Fraud Examiner (CFE) preferred

Job Competencies:

• Thorough understanding of payment systems (electronic and paper).
• Case management system.
• Detail oriented, analytical and organized.
• Ability to multi-task.
• MS office /Adobe proficient.
• Report writing.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer.