Position Title
Commercial Loan Ops Administrator

Location
Hicksville, NY 11801

Job Summary
The Commercial Loan Operations Administrator provides clerical and administrative support for the commercial loan operations team. This role is responsible for organizing loan documentation, assisting with file preparation, coordinating imaging and retention, and supporting the overall administrative workflow within the department. The administrator plays a key role in maintaining the accuracy and completeness of physical and electronic loan records but does not enter data into loan servicing systems.

Pay Range: $17.00/hr. - $30.00/hr.

Job Responsibilities:

• Organize, file, and maintain physical and digital copies of commercial loan documents through various commercial loan operating systems (nCino, ACBS, AFSVision, DNA, etc).
• Prepare loan files for imaging and ensure proper indexing and classification.
• Assist in tracking the receipt of loan documentation and supporting materials from internal teams and third parties.
• Support scanning, document routing, and record retention in accordance with bank policies.
• Respond to document requests and assist in locating materials for audits, internal reviews, or quality checks.
• Help maintain document checklists and follow up on missing or outstanding items.
• Provide administrative assistance to the operations team, including copying, mailing, labeling, and archiving.
• Perform routine tasks to support document lifecycle management, such as labeling folders, archiving files, and preparing materials for offsite storage or secure disposal.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• 1+ Years experience in a large commercial bank or related financial institution.

Preferred Qualifications:

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent) (Business, Finance, Accounting, or related field)
• Basic understanding of Commercial Loan Servicing. Including knowledge of CRE, C& I, construction, and SBA loan products.
• Ability to review and interpret loan documents and translate terms into accurate system entries.

Job Competencies:

• Proficient in Microsoft Excel and Word.
• Excellent organizational, analytical, and communication skills.
• Strong interpersonal and communication skills, with a team-first mindset.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): The job requires significant physical exertion and stamina such as repeated bending, reaching, climbing, or moderate and frequent lifting.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank