Service Writer / Advisor

BUSINESS UNIT: Joe Johnson Equipment

BRANCH LOCATION: Rochester, New York

EMPLOYMENT TYPE:

• 1 Vacancy
• Full-time, Permanent

TOTAL REWARDS OVERVIEW:

• Anticipated Salary Range: $42, 000.00-$60, 000.00
• Quarterly profit-sharing bonus opportunity
• Annual salary increase opportunity
• Comprehensive health and welfare benefits
• Paid Vacation and Paid Personal Days
• 401(k) Matching Program

SUMMARY:

The Service Writer/Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

ABOUT YOU:

• Passion for customer service
• Ability to organize, multitask and plan work efficiently
• Positive and collaborative attitude
• Strong communicator

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

• High School Diploma, GED or equivalent
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check

Experience:

• 3+ years’ experience in a related administrative/customer service position
• Experience preparing quotes and opening/closing work orders
• Experience with MS Office suite and other dealership/customer work order system
• Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

POSITION RESPONSIBILITIES:

• Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner
• Open and close work orders in alignment with internal procedures
• Prepare service quotes
• Edit and update all work orders to ensure accurate capture of all billable items
• Provide unit history to the service department for incoming repairs
• Assist with shop scheduling to ensure optimal efficiency and customer service
• Conduct shop walkthroughs with Service Manager to capture real time status updates
• Prepare and submit bi-weekly payroll reports
• Work with the accounting department to ensure customer accounts are in good standing
• Ensure on-time billing for all customers
• Maintain service files and ensure all documentation is in compliance
• Process warranty claims
• Resolve and/or escalate customer concerns and maintain positive customer relations
• Collaborate with parts department to ensure timely processes
• Completed additional tasks as required

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)

Our Core People Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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#USAJJE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.