General Manager _ Craftsman Inn & Suites Fayetteville, NY

Salary: $90, 000 - $100, 000/year (based on experience)
Benefits: Up to 40% bonus potential, PTO, insurance, voluntary benefits, 401K with match, cellphone stipend, travel perks within management company portfolio

The Craftsman Inn & Suites, an 89-room boutique hotel near Fayetteville’s Historic District in upstate New York, seeks a dynamic General Manager to lead daily operations with a focus on creating exceptional guest experiences. Working closely with the Wood Tap & Grille’s Restaurant General Manager, you’ll ensure memorable hotel experiences that exceed guest expectations. You’ll oversee all hotel operations, manage staff, drive occupancy and revenue, foster a positive culture, and maintain a strong partnership with the restaurant team.

Key Responsibilities:

• Lead all hotel operations to deliver outstanding guest experiences and operational excellence.
• Manage and develop staff, promoting accountability and a positive workplace culture.
• Implement strategies to maximize revenue and occupancy while prioritizing guest satisfaction.
• Collaborate with the Restaurant General Manager to create seamless, high-quality guest experiences across the property.
• Uphold and enhance hospitality standards to ensure every guest interaction is exceptional.

Qualifications:

• Minimum 4 years of experience as a General Manager in a boutique or select-service hotel.
• High School Diploma required; college degree preferred (equivalent hospitality experience considered).
• Experience in sales and rooms (housekeeping and front desk) highly preferred.
• Proven leadership, management, and communication skills, with the ability to handle challenging situations professionally.
• Ability to assess and select effective courses of action quickly to enhance guest experiences.
• Valid driver’s license and ability to travel within the U.S. or Canada for company meetings.

Requirements:

• Strong communication skills in English (written and verbal) with associates, guests, and management.
• Physical ability to perform light work (lifting up to 20 lbs occasionally, 10 lbs frequently), including lifting, carrying, pushing, or pulling objects.
• Willingness to work long hours, often standing or walking, with the ability to bend, stretch, or reach.
• Ability to work in varied conditions (indoor/outdoor, variable temperatures, noise, chemicals, dust, etc.).

The ideal candidate will have a passion for hospitality, a proven track record of successful hotel management, and the ability to drive profitability while fostering a positive culture and creating unforgettable guest experiences

Education

• High School or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them

Motivations

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.