JFK Wheelchair Lead Agent F/T

Posted: Tuesday, 12 August 2025
Valid Thru: Thursday, 11 September 2025
Index Requested on: 08/12/2025 07:50:32
Indexed on: 08/12/2025 07:50:32

Location: Jamaica, NY, 11405, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

ERMC Aviation LLC is hiring!

Description:

General information

Job Title

JFK Wheelchair Lead Agent F/T

Date

Thursday, August 7, 2025

City

Jamaica

State

New York

Base Pay Rate:

$ 22.50

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Essential Functions:
  • Assigns activities of wheelchair agents and ensures completion of tasks for safe, transportation of passengers.
  • The Lead Agent position is a working, supervisory position and as such, Lead Agents perform wheelchair duties as follows:
  • Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
  • Carefully lifts special needs passengers up/downstairs of aircraft and in/out of wheelchairs in a safe manner.
  • Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
  • Assists special needs passengers in transporting and claiming personal belongings and baggage.
  • Reads the airport monitors to check arriving and departing information and sets up gate staffing in partnership with the dispatcher for incoming passengers who need special assistance.
  • Greets and escorts special needs passengers in a friendly and courteous manner.
  • Uses Avtech system to report pick-up and drop-off of special needs passengers.
  • Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
  • Gathers wheelchairs in the concourse and returns them to the staging area for usage.
  • Establishes good working relationships with our client Delta Air Lines, inc, personnel
  • All other duties as assigned


Basic Qualifications
  • One plus year of relevant experience, with customer service in addition to supervisory experience.
  • Must be a local (in-state) resident.
  • Valid State ID.
  • Successfully pass pre-employment screening and background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • Prior experience necessary working in a fast-paced environment under time constraints.
  • Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.
  • Must be open minded and ready to work as part of a detail-oriented team.
  • Excellent customer service skills.
  • Strong work ethic.
  • Ability to work in a team-oriented environment.
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
  • Able to communicate information and instructions verbally and/or via radio equipment.
  • Able to communicate effectively in a professional manner.
  • Able to work quickly and efficiently to meet tight time restrictions.
  • Must have flexible availability.


Benefits
  • Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines
  • Competitive pay with daily access to earned wages
  • Paid holidays and paid time off
  • 401k company match upon eligibility


Legal

ERMC is an Equal Opportunity Employer.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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