General information

Job Title

JFK Airport Customer Experience Specialist On-Call

Date

Monday, August 11, 2025

City

Jamaica

State

New York

Base Pay Rate:

$ 20.50

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

N.B.: THIS POSITION IS ON-CALL.

INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Summary

Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
• Handle customer concerns and questions in a timely and efficient manner
• Provide answers to all general inquiries from customers and other airport visitors
• Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
• Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the JFK Airport community

Qualifications

• High School diploma or GED
• Valid state ID required
• Preferred: US Driver's License with minimum of 5 years driving experience.
• Must be at least 18 years of age.
• Minimum of 2 years Customer Service experience is a requirement, airport experience a plus
• Bi-lingual a plus, but not required
• Must have a professional appearance: tattoos covered. No earrings for men.
• Able to stand on your feet for up to 8hrs
• Able to lift and/or move items up to 75 lbs.
• Must be able to climb, bend and kneel
• Must be able to use your fingers/hands to use a keyboard or tablet
• Must be able to work outdoors for extended period of time.
• Must be able to work a minimum of 3 days in total, including a weekend day.
• Must be able to work for various shifts starting from 5: 30am up to and including 10: 30pm.

ERMC is an equal opportunity employer.