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Job Description:

The Lead Receptionist is responsible for managing the front desk operations and ensuring a welcoming and efficient environment for visitors and staff. This role involves overseeing reception duties, coordinating office activities, and providing exceptional customer service. The Lead Receptionist works closely with various departments to support office administration and event management.

Essential Job Responsibilities

• Manages front desk operations to ensure a professional and welcoming environment.

• Performs reception duties including greeting visitors, answering phone calls, and handling inquiries.

• Coordinates office activities and supports office administration tasks.

• Utilizes Customer Relationship Management (CRM) systems to track and manage visitor interactions.

• Ensures customer satisfaction by providing excellent service and addressing any inquiries or complaints promptly.

• Assists with data entry and management to maintain accurate records.

• Supports event management by coordinating logistics and providing on-site assistance.

• Manages food and beverage (F& B) services for meetings and events.

• Demonstrates multitasking abilities by handling multiple tasks and priorities efficiently.

• Schedules appointments and meetings for staff and management.

• Maintains organized documentation and files for easy access and reference.

• Oversees workflow management to ensure smooth operations and timely completion of tasks.

• Trains and supervises reception staff, ensuring adherence to company p

• Greet and properly direct all clients and guests. Be responsive to client’s needs upon arrival and handle inquiries with a hospitality-focused approach

• Answer a multi-line telephone and give appropriate information to callers or route calls to appropriate party while demonstrating professional telephone etiquette

• Manage multiple conference rooms and guest space calendars. The management of conference space requires detail-oriented correspondence with meeting organizers and other administrative staff through an internal conference scheduling system

• Register all guests and clients properly with the building security system

• Assist with guests’ belongings (coats, luggage) and escort them to conference rooms

• Order, prepare, and clean up catering as necessary for client meetings

• Coordinate with administrative staff and premises department to maintain the appearance of the reception area, conference rooms, pantries, and restrooms

• Complete special projects for management as needed

Qualifications & Requirements

• Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

• Experience: Proven experience in reception or office administration, with a minimum of 2-3 years in a supervisory role.

• Skills: Communication, Customer Relationship Management (CRM), Customer Satisfaction, Data Entry, Detail-Oriented, Event Support, Food And Beverage (F& B), Multitasking, Office Administration, Reception Duties, Scheduling, Workflow Management

• Certifications: None required; certifications in office administration or related fields are a plus.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Preferred Shift: 7: 00am - 4: 00pm

The Compensation range for this role is 27.87 to 32.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.