IT Operations Analyst

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com

• This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
• This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance.

Job Summary:

Ensure that all operational IT related service needs are delivered while following all security and compliance procedures.

Primarily responsible for systems analysis techniques, procedures, troubleshooting, and consulting with users to determine hardware, software or system functional specifications, as well as the coordination and resolution of all Service Management tickets associated with the aforementioned. This includes, but is not limited to, the implementation and troubleshooting of hardware/software solutions, the administration of enterprise class automation systems to meet user requirements, security standards, best practices, and providing on-going lifecycle maintenance; all while providing effective management of the end user experience.