The Collections Analyst is responsible for managing and collecting outstanding accounts receivable balances from key accounts and high-value customers in North America. This role involves in optimizing the collections process, detailed reporting and communication with leadership, direct communication with customers with a proactive account management to enhance cash flow and reduce aged items. The analyst will collaborate closely with internal stakeholders and external customers to resolve issues, ensure timely payment, drive process improvements and support strategic initiatives. The ideal candidate is detail-oriented, persistent, resilient and customer-focused, with strong negotiation and communication skills. The Collections Analyst is a team player who supports Management with department and/or Finance objectives, projects, audit compliance, and ad-hoc reporting

Job Summary:

Collaborate with our largest, highest revenue customer accounts, Sales team and leadership to ensure timely payments and customer experience excellence. Liaison to customer accounts for billing inquiries and focal point for collections related activities. Support reconciliation of complex transactions in the accounts receivables, perform collection management processes and reporting to internal and external customers. Communicates and maintains customer focused, collaborative rapport with assigned accounts. Involved in analysis associated with establishing customer lines of credit. Provides analysis and recommendations to management and stakeholders. Support and drive OTC processes improvements and participates in systems and ad hoc projects.

Maintain strong, collaborative relationships with internal and external partners, to ensure service to accounts is superlative. Ensures compliance with company policies within their scope.