This is a Bilingual Hybrid Customer Service Specialist role and is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations. In this role, you will support team concepts and the goals and objectives of the Customer Service department.

This Hybrid role is based out of our Victor, NY office 3 days a week, with 2 days from home
Shift is Monday - Friday, 10: 30am - 7: 00pm - no weekends!