Scope of the Role

The Accounts Receivable Analyst supports end-to-end Order-to-Cash (O2C) activities for CooperCompanies' North America entities within a Global Business Services (GBS) environment. This role ensures accurate and timely invoicing and credit memo processing, supports credit reviews and credit limit maintenance, and strengthens compliance with company policies and SOX requirements. This position serves as a key reporting and problem-resolution resource for the Billing, Credit, Collections, and Cash Application functions. The Analyst owns defined processes, reconciles complex transactions, and contributes to process improvements and systems initiatives to optimize working capital and customer experience.

Job Summary

The Analyst is responsible for executing daily billing activities, supporting credit processes and customer inquiries, preparing recurring KPI and operational reports, and performing expert research and analysis to resolve complex transactional and system issues. The role also coordinates training and onboarding activities, maintains standard operating procedures, supports customer interfaces, and participates in projects and system enhancements that include requirements gathering, testing, and user enablement. The ideal candidate is a strong communicator, possesses analytical rigor, ERP/Excel proficiency, and has a proactive, customer-centric approach.