Security Supervisor

GENERAL JOB DESCRIPTION Reports to: Security Director Department: Security FLSA Status: Non-Exempt Employment Status: Full-Time Position Title: Security Supervisor Position Status: Essential Home/Life Services Inc. established in 1995, is a community-based, human services organization committed to improving the economic and social health of families impacted by homelessness. Operating from a client centered perspective, Home/Life provides a safe and therapeutic environment that supports the social and economic independence of its families served. By developing and implementing innovative services and programs within our Families with Childrens facilities, we provide case management and job counseling, as well as help our families access the economic housing support that allows them to enter and stay in permanent housing. Under the direction of The Security Director, The Security Supervisor is responsible for providing security to the facility and manages a team of Security Guards that ensure all residents and staff are observing facility rules. The candidate must have a valid NYS Security Guard License, NYS Fire Guard Certification (F02), and a Certificate of Fitness (F80). DUTIES AND RESPONSIBILITIES The responsibilities of the Security Supervisor include but not limited to: Administrative: Ensures daily log, visitor and resident daily and nightly sign-in logs, and other records are maintained in an accurate and timely manner by security staff Responsible for the accurate recording and reporting of Security Staff payroll Must report a Priority One to Program Director within 30 minutes of incident Reporting complaints and or issues to the Security Director immediately Prepares write-ups and hands them off to site leadership for finalization Leadership and Staff Development: Leads and directs security team in the event of an emergency evacuation Ensures Security Guards acquire an understanding of building features and potential problems Ensures that security staff actively monitor CCTV system, and immediately report to supervisor activities that violate safety and security protocols, and logs observations Makes sure all Security Guards are properly dressed in their uniforms Makes sure all Security Guards treat clients and employees with respect Oversees documentation related to failure-to-sign incidents. Programmatic Achievement: Oversees Security Guards daily operations to ensure a secure and functional environment for the residents, staff and visitors Ensures that fire drills are executed as required Ensures that monthly Fire Safety inspections are conducted as necessary Continuously observes all residents and develops the ability to recognize signs of substance abuse, child abuse, and criminal activity and immediately advises the appropriate staff and works with the facility team to conduct investigations, as appropriate Ensures that the interior/exterior of building, surrounding perimeter, and client dormitories are monitored by a security guard In the event of an emergency, Essential Employees are required to report to work as scheduled Duties and responsibilities are subject to change based upon assessment of company SKILLS AND QUALIFICATIONS High School diploma or equivalent required Valid NYS Security License, Fire Guard Certification (F02) and a Certificate of Fitness (F80) required Three to five (3-5) years of security and management experience preferred Must complete DHS 40-hour training within 1 week of employment Must be able to make clear decisions and handle situations fairly under pressure and during stressful situations Must be able to interact effectively with the facility staff and client population (verbally and in writing) Must be willing and able to be certified in First Aid/CPR Must be willing and able to remain at post beyond regularly scheduled hours for appropriate relief, if necessary Must be able to perform physical activities such as run, lift etc. Bilingual in English/Spanish is a plus