Job Description

This position, local to or located at an NMDP apheresis center (AC) or marrow collection center (CC), coordinates all aspects of managing and preparing a donor's collection and donation day experience. Key responsibilities include managing NMDP donor collection needs throughout the workup and collection process, to include scheduling, reviewing medical clearance documentation, and ensuring the success of all collection day activities. Working closely with donor centers (DC) and AC/CC staff, this non-clinician position ensures an optimal donor experience.Responsibilities

This position, local to or located at an NMDP apheresis center (AC) or marrow collection center (CC), coordinates all aspects of managing and preparing a donor's collection and donation day experience. Key responsibilities include managing NMDP donor collection needs throughout the workup and collection process, to include scheduling, reviewing medical clearance documentation, and ensuring the success of all collection day activities. Working closely with donor centers (DC) and AC/CC staff, this non-clinician position ensures an optimal donor experience.Qualifications

REQUIRED QUALIFICATIONS:

Knowledge of:

• Medical terminology and general clinical understanding of cellular therapy.
• Data privacy and confidentiality principles for handling donor and patient information.
• Robust understanding of effective customer service principles.
• Multiple software applications, including Microsoft Office.
• Professional oral and written communication skills.

Ability to:

• Communicate effectively both orally and in writing.
• Demonstrate strong attention to detail, accuracy, and organizational skills.
• Multitask and manage multiple donors in a fast-paced environment.
• Work under urgent circumstances with high-demand partners.
• Utilize multiple resources to make informed decisions.
• Quickly identify and implement solutions to address donor experience and day of collection challenges.
• Build strong relationships with internal and external stakeholders.
• Collaborate cross-functionally with multiple teams.
• Adeptly navigate multiple software applications, including Microsoft Office (Outlook, Excel, OneNote), Salesforce, Looker, Webex, and SharePoint.
• Ability to pass drug test (10 panel screening).

Education and/or Experience:

• Bachelor's degree in healthcare administration, business or a related field; equivalent experience may be considered.
• Two or more years of experience in healthcare coordination, patient care coordination, medical office manager, or related experience.
• Progressive customer service and/or patient care experience in a healthcare setting.
• Demonstrated growth in a previous service and relationship driven role.
• Exposure to medical terminology, case-note documentation, and medical histories.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Experience working in a regulated environment to include a demonstrated knowledge of Good Tissue Practices (GTP).
• At least two years of experience working in NMDP operations.
• Bilingual skills are desirable.