Primary Responsibility: Supervise employees and coordinate the day to day activities of a department or small facility. In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints. What You'll Do: • Implement corporate and departmental policies, procedures, and service standards in conjunction with management. • Monitor inventory levels and requisition or purchase supplies as needed. • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. • Resolve customer complaints and answer customers' questions regarding policies and procedures. • Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance. • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. • Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. • Evaluate employee performance and prepare performance appraisals. • Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures. • Assess training needs of staff and arrange for or provide appropriate instruction. What Experience and Education You Need: • HS diploma or GED • 3+ years of related experience • Strong customer service orientation with high sense of urgency in meeting objectives and deadlines. • Ability to use Company Software, Microsoft Office Physical Requirements: • Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $58, 500 - $73, 000 annually. Rate may vary based on work location." Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.