Director of Operations

East Syracuse, NY 13057, USA Req #482

Monday, April 22, 2024

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays
• Salary range: $150, 000 to $185, 000 per year, based on experience.

Our Material Handling Group is seeking a full-time Director of Operations for Upstate New York. The Director of Operations will be responsible for the Parts and Service departments for our Buffalo, Rochester, Schenectady, and Syracuse locations. This position is focused on the development of the parts and service operations in the region while also supporting all other aspects of business

The primary responsibilities of the position consist of, but are not limited to:

• Incorporate Alta's Guiding Principles into daily activities.
• Oversee all aspects of the Parts and Service departments for 4 branches, continue to drive efficiencies and ensure they are profitable and provide a great customer experience.
• Monitoring the safety, cleanliness, and environment status of interior and exterior areas, such as offices, conference rooms, parking lots and outdoor spaces.
• P& L of both Parts and Service departments.
• Manage internal & external workload at branches along with customer satisfaction.
• Monitor Work In Process control and daily invoicing.
• Understand business KPIs and be able to communicate process improvements to direct reports to attain desired results.
• Inventory control and organization.
• Interact with all internal departments, Rental, Sales, Finance, IT, Human Resources, etc.
• Work to resolve customer disputes.
• Work with our manufacturers on warranty issues to provide positive outcomes our customers and Alta.
• Communicate strategy and results to employees.
• Oversee hiring and development of key staff within region.
• Performs other duties as assigned.
• Consistent, regular, and reliable attendance including being ready for work at the designated start time.
• Willing to travel if required in state.

Desired Skills and Qualifications:

• A minimum of 4-6 years of management experience is required with preferential treatment to those who have managed at an equipment dealership.
• Bachelor's degree is preferred.
• Ability to effectively manage others.
• Time management skills.
• Organization skills.
• Must have excellent written and verbal communication skills.
• Computer Skills - Microsoft Word, Excel, Outlook, Power BI, and ability to learn Alta business system.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.
• Vision: No special vision requirements
• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!

Other details

• Pay Type Salary
• Min Hiring Rate $150, 000.00
• Max Hiring Rate $185, 000.00