Program Coordinator (DSS)

Home/Life Services Inc. established in 1995, is a community-based, human services organization committed to improving the economic and social health of families impacted by homelessness. Operating from a client centered perspective, Home/Life provides a safe and therapeutic environment that supports the social and economic independence of its families served. By developing and implementing innovative services and programs within our Families with Childrens facilities, we provide case management and job counseling, as well as help our families access the economic housing support that allows them to enter and stay in permanent housing. Under the direction of The Program Director, The Social Services Director will be responsible for overseeing the daily operations of the Social Services Department. They will also serve as a liaison for overseeing a staff of Case Managers, Client Care Coordinators, Housing Specialists, Certified Alcohol and Substance Abuse Counselors, Employment Specialist, Residential Aides, Justice Coordinators, and Recreation Coordinators. DUTIES AND RESPONSIBILITIES The responsibilities of the Social Services Director include but not limited to: Administrative: Monitor and track client intakes and move outs utilizing client rosters Review all signature sheets such as nightly roster and sign in sign out sheets Intervene and review all client complaints Complete performance evaluations and performance counseling forms if needed Run Demographic report on a daily basis Ensure monthly reports are completed and filed into critical files Facilitate case conferences, when necessary, in-conjunction with social services staff Assist with submitting reports required by DHS in a timely manner Responsible for the accurate recording and reporting of social services payroll and review/ finalization of payroll of all departments in absence of Program Director Leadership and Staff Development: Oversee case manager supervisors and ensuring all case files are up to date Teach and coach all staff in regards to how interact with clients Conduct weekly staff meetings Communicate with other Directors of the facility to make sure team work is involved Oversees all clinical services including programming, staff supervision, client/ staff interviewing, and case files Make sure all independent living plans are completed in a timely manner Complete performance evaluations in conjunction with Program Director Complete quarterly social services staff supervisions Must be able to properly communicate with Program Analyst / DHS engagement Programmatic Achievement: Ensure all new clients receive social service intakes within 48 hours of assignment to Case Manager Communicate with peers in other programs on issues related to client progress Is on call 24 hours a day/seven days a week in case of emergencies In the event of an emergency, Essential Employees are required to report to work as scheduled Duties and responsibilities are subject to change based upon company assessment of needs Complete a random audit of client binders In the absence of the Program Director, Director of social services must take over all duties/ responsibilities of the program director SKILLS AND QUALIFICATIONS High School diploma or equivalent required Masters Degree is preferred Must have at least 5 years work experience within a Social Services setting Must Have at least 1 year of DHS and CARES Experience. Extensive experience working with the homeless population, specifically families with children are preferred Must be motivated, energetic, punctual, responsible, and exhibit a positive attitude to be an excellent role model for clients and staff members Must be an assertive and confident individual with the ability to lead Must be able to confidently and efficiently communicate (verbally and in writing) Previous Program experience with program directing and DHS Cares is a plus