JOB TITLE: Pension Processor 1

DEPARTMENT: Pension Accounting

REPORTS TO: Tracy Thompson

JOB DUTIES:

Provides service to the participants of the Pension Funds administered by Zenith American Solutions.

Responsibilities include:

• Assists members with problems and questions regarding their pension by telephone, in person or by mail
• Conducts interviews, responds to general inquiries, conducts initial visit, follow-ups, and application processing, by appointment
• Reviews and explains application processing and documentation requirements, plan options, benefits, vesting, and eligibility status with participants
• Calculates pension benefit entitlements, estimates and finalizes files
• Performs various clerical duties (typing, filing, copying, microfilm & microfiche research, etc.) as required
• Documents participant interaction via utilization of the Get Next Tracking System (or its equivalent)
• Performs back-up functions of Level 1-4
• Prepares and types brief on disability applications and problem files
• Must meet the department's quality and production standards for this job, as provided on the work standards grid.

JOB REQUIREMENTS:

Minimum Education & Experience

• HS or GED
• Prior pension knowledge helpful
• Bilingual-Preferred

Mental/Visual concentration or Manual Dexterity

Requires normal concentration easily learned simple movements.

Computer Operations

• Must be Computer literate.
• Demonstrates strong working knowledge of Microsoft Excel & Word Typing skills to meet or exceed 35 WPM
• General knowledge of 10-key

Physical Work Environment

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
• May be subject to interruptions.
• May be required to lift a maximum of 25 lbs.
• Meets established attendance and punctuality guidelines.

Customer Focus

Understand customer needs, both internal and external.

Quality Focus

• Looks for opportunities to provide the highest quality
• Maintains appropriate documentation
• Works with other employees/departments to ensure timely and quality service.

Analysis

• Strong analytical/problem solving
• Strong research
• Mathematical proficiency required.

Planning

• Solid organizational skills
• Lisens actively and communicates effectively with participants, co-workers, clients, employers and vendors.

Communication

• Solid written and verbal skills
• Listens actively and communicates effectively with, co-workers, clients, employers and vendors.

Interpersonal Relations

• Assists participants, co-workers, clients, employers and vendors in a friendly, courteous, and professional manner.
• Uses courtesy in communication and working with others.
• Works with other employees/departments to ensure timely and quality service.
• Patience and rapport with others required.

Teamwork

• Works well in a team environment with minimal supervision
• Contributes to team tactics to meet defined
• Supports a work environment that is conducive to team
• Accepts team decisions and works toward implementation.

Positive Attitude

• Highly motivated.
• Demonstrates flexibility and resilience when faced with multiple demands and shifting priorities.

Integrity

• Approaches all business decisions and actions guided by sound personal and professional beliefs.
• High level of credibility and confidentiality.
• Earns trust by dealing honestly and following through on commitments.

SALARY:

Grade V

TESTING:

• Pre-Employment Test for new hires to ZAS
• Typing Test
• 10-Excel

BID INSTRUCTIONS:

Interested applicants should apply through our new ATS system

https: //zenithamerican.applicantpro.com/internaljobs/ by COB Monday, September 15, 2025. EMail

recruiting@zenith-american.com If you have any questions. The link can also be found on our intranet.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!