JOB TITLE:

Clerical Receptionist

DEPARTMENT:

Pension (Las Vegas)

REPORTS TO:

Tracy Thompson

JOB DUTIES:

Provide services for the Claims, Contribution Accounting or Pension Department.

Responsibilities include:

• Answering phone calls; greeting, identifying, and assigning participant/retiree inquiries to appropriate departmental staff.
• Opening, date stamping, logging, counting and distributing mail within the department on a daily basis.
• Coordinating appointments with pension processors; performing clerical duties as required (typing, filing, copying, microfilm and microfiche research, etc.).
• Keeping reception area stocked with forms and booklets.
• Assisting retirees with address changes, stop payment orders, and direct deposit inquiries.
• Assist in completion of income forms from various agencies.
• Assists in processing of Annual Certification Letters.
• Cuts checks.
• Document ETK system as required.
• Must meet the department's quality and production standards for this job, as provided on the work standards grid.

JOB REQUIREMENTS:

Minimum Education & Experience

• HS or GED.
• Minimum of one year experience as a Receptionist in a professional office.
• Bilingual required.

Mental/Visual Concentration or Manual Dexterity

Requires normal concentration easily learned, simple movements

Computer Operations

• Must be PC literate.
• General knowledge of MS Word, and MS Excel.
• Typing score of 35 WPM general knowledge of 10-key.

Physical Work Environment

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements
• May be subject to interruptions
• May be required to lift a maximum of 25 lbs
• Meets established attendance and punctuality guidelines

COMPETENCIES:

Customer Focus

Understands customer needs, both internal and external, and looks for opportunities to provide the highest quality service

Quality Focus

• Looks for opportunities to provide the highest quality service.
• Maintains appropriate documentation
• Works with other employees/departments to ensure timely and quality service

Analysis

• Some analytical/problem solving skills
• Some research skills
• Mathematical proficiency preferred.

Planning

• Solid organizational skills
• Ability to prioritize and multi-task

Communication

• Solid written, verbal, and presentation skills
• Listens actively and communicates effectively with participants, co-workers, Clients, Employers and Vendors.

Interpersonal Relations

• Assists participants, co-workers, clients, employers and vendors in a friendly, courteous, and professional manner.
• Uses courtesy in communication and working with others.
• Works with other employees/departments to ensure timely and quality service
• Patience and rapport with others required.

Teamwork

• Works well in a team environment with minimal supervision
• Contributes to team tactics to meet defined goals
• Supports a work environment that is conducive to team productivity
• Accepts team decisions and works toward implementation

Positive Attitude

• Highly motivated
• Demonstrates flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid change

Integrity

• Approaches all business decisions and actions guided by sound personal and professional beliefs
• High level of credibility and confidentiality
• Earns trust by dealing honestly and following through on commitments

SALARY:

Grade 2

TESTING:

Testing Requirements

• Pre-employment Test for new hires to ZAS
• Typing Test.
• MS Word, Excel and 10-key.

BID INSTRUCTIONS:

Interested applicants should apply through our new ATS system

https: //zenithamerican.applicantpro.com/internaljobs/ by COB Friday, March 28, 2025. EMail

recruiting@zenith-american.com If you have any questions. The link can also be found on our intranet.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!