Retail Security Supervisor - Silver State Relief - Old Virginia Rd

Retail Security Supervisor - Virginia Rd Department: Retail FLSAStatus: Non-Exempt ReportsTo: GeneralManager SupervisoryResponsibilities Provides shift-level guidance, coordination, and oversight of assigned security duties and procedures. This role supports operational execution and adherence to security protocols but does not include direct authority over hiring, termination, compensation, or formal disciplinary actions. ReportingStructureandFunctionalAlignment DualReportingClarification: Thisroleoperatesunderdualreportingrelationships, receivingdirectionfromRetailOperationsleadershipandSecurity/RiskManagementleadership. PrimaryOperationalReporting: ReportsdirectlytotheGeneralManagerattheassignedretaillocationforday-to-dayoperations, scheduling, andstore-levelpriorities.OrganizationalRetailReportingLine: Assistant Manager > General Manager > Field Operations Manager > Regional Director of Retail > Vice President of GrowthSecurityProgram(Dotted-Line)Reporting: ReportstotheSecurityManagerforallsecurity-specificprograms, policies, procedures, standards, training, andoperationalsecurityneeds.OrganizationalSecurityReportingLine: Security Manager > Director of Risk Management PositionSummary The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations. EssentialDutiesandResponsibilities Maintainasecureandcontrolledentranceandexitforthelicensedretailestablishment.Serveastheprimaryreceptionpointforcustomers, patients, andvisitors, includinggreetingindividuals, answeringphones, andprovidingauthorizedinformationinaprofessionalmanner.Conduct customer intake procedures by verifying age through scanning valid identification and directing customers through initial purchasing steps.Issue, document, andmanagevisitorbadgesandensurevisitorsareproperlyescortedwhileonfacilitypremises.Enforcefacilityaccessrules, includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.Monitorsurveillancesystemsandsecurityequipmenttoidentifysuspiciousactivityandrespondtoregulatoryrequestsasrequired.Performroutineandperiodicchecksofelectronicsecuritysystems, includingalarms, cameras, andaccesscontrolsystems, toensureproperoperation.Assess developing situations and engage with customers, patients, or employees to de-escalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.Respondtoalarms, disturbances, injuries, accidents, securityincidents, andemergencysituations.Leadinitialresponsetoworkplaceinjuries, includingprovidingFirstAidandAEDsupportandassistingwithincidentdocumentationandfollow-upreporting.Initiate, document, andmaintainaccurateincidentreports, witnessstatements, andsecurityrecordsrelatedtosafety, security, orcomplianceevents.Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.Protectcompanyassetsfromtheft, diversion, assault, fire, andothersafetyorsecurityrisks.Communicatesecurityconcerns, incidents, andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.Reportcustomer, patient, oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.Maintainorganizationandcleanlinessofsecurity, reception, andmonitoringareas.Maintainopen, professionalcommunicationwithmanagement, securitypersonnel, andretailstaff.Supportretail, security, andoperationsleadershiptoensuresafeandsecurestoreoperations.Performotherdutiesasassigned. Allsecurity, reception, surveillance, incidentresponse, andcustomerinteractionactivitiesareperformedinaccordancewithcompanyproceduresandregulatoryexpectations. ScheduleandWorkHours Thispositionmayrequireworkingevenings, weekends, holidays, andextendedshiftsbasedonbusinessneedsandoperationalrequirements. CoreCompetenciesandSuccessMeasures Conflict resolution and effective de-escalation of customer, patient, or employee situationsSituationalawarenessandsoundjudgmentinidentifyingandrespondingtosecurityrisksCustomerandpatientserviceexcellencedemonstratedthroughprofessionalinteractionsIncidentresponseandemergencypreparedness, includingtimelyandappropriateescalationRegulatoryandcomplianceawarenesswithconsistentadherencetosecurityprotocolsProfessionalcommunicationanddocumentationaccuracy, includingcompleteandtimelyincidentreportsTeam collaboration and operational reliability, including effective shift handoffs and coverage AdditionalFunctions Demonstratesflexibilitybyworkingacrossdifferentareasofthedepartmentorcompanyasneeded, atthedirectionofsupervisorystaff.Maintainsaprofessionalappearanceandcomplieswithcompanyuniform, grooming, andidentificationbadgerequirementsatalltimeswhileonduty.Communicatesclearly, professionally, andeffectivelyverballyandinwritingwithcoworkers, management, customers, patients, governmentalagencies, andthepublic.Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.Performseffectivelyinafast-paced, rapidlychanging, andoperationallydemandingenvironment.Demonstratesproficiencywithjob-relatedtechnology, includingsurveillancesystems, access-controlsoftware, andstandardofficeapplications.Interprets, understands, andcomplieswithapplicablefederal, state, andlocallaws, regulations, standards, andorganizationalpoliciesandprocedures.Establishesandmaintainseffectiveworkingrelationshipswithcoworkers, management, andexternalstakeholders. ComplianceandContinuingEligibility EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations, companypolicies, andthemaintenanceofallrequiredlicenses, permits, certifications, andworkcards.Lossofeligibilitymayaffectcontinuedemployment. EqualEmploymentOpportunityStatement The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment