Web Product Experience Lead

Web Product Experience Lead

Location: Sydney preferred (Hybrid), however we are open to applications from other locations across Australia.

At Schneider Electric, we're looking for a Web Product Experience Lead to help shape the future of our digital customer experience across multiple brands and business units.

Reporting to the Head of Digital Customer Relationships, you'll lead a team of five and play a critical role in translating marketing strategy into scalable digital capabilities. You'll drive the evolution of our web platforms, digital experiences, and AI-enabled capabilities, ensuring they deliver measurable business outcomes, stronger customer experiences, and improved marketing performance.

This is an opportunity for a strategic and hands-on leader who can challenge traditional thinking, navigate complexity, and bring people together to deliver meaningful change.

Key Responsibilities

• Own and prioritise the web and digital roadmap across multiple brands, balancing transformation initiatives with business-as-usual delivery.
• Translate marketing strategy into scalable digital capabilities that support customer acquisition, engagement, conversion, and retention.
• Lead the delivery and optimisation of web experiences, digital platforms, and customer journeys.
• Drive continuous improvement in digital performance through KPI management and data-driven decision-making.
• Provide functional leadership for web and digital delivery, embedding agile ways of working and continuous improvement.
• Partner with marketing, sales, customer experience, IT, data, and operational teams to identify opportunities and deliver impactful solutions.
• Work closely with global development teams, engineers, architects, and external partners to design and deliver digital experiences.
• Manage dependencies across web platforms, martech solutions, AI-enabled capabilities, analytics, governance, and operational processes.
• Create alignment and accountability across stakeholders to ensure successful delivery of strategic priorities.
• Champion innovation and bring a future-focused perspective to customer experience, digital channels, and AI.

Requirements

• Bachelor's degree in Marketing, Commerce, Communications, Digital Media, or a related discipline.
• Proven experience translating marketing strategy into measurable business outcomes through digital capabilities.
• Strong experience working within web, martech, or complex digital customer experience environments.
• Experience leading digital transformation, customer experience, or web-based initiatives.
• Experience working in agile environments and leading cross-functional delivery teams.
• Strong understanding of digital customer experience, service design, and AI-enabled experiences.
• Experience managing governance, operational readiness, risk, and compliance requirements.
• Outstanding stakeholder management, communication, and influencing skills.
• Ability to navigate ambiguity, challenge established ways of working, and drive organisational change.

Highly Regarded

• Experience as a Product Owner or in a similar digital delivery leadership role.
• Experience delivering CMS upgrades, migrations, or modernisation programs.
• Experience working within large, complex enterprise environments.

If you're passionate about creating exceptional digital experiences and want to influence the future of digital capability at Schneider Electric, we'd love to hear from you.

All applicants must have full work rights in Australia