Title: Stock Coordinator

Reports to: Store Operations Manager

General Role:

Reporting to the Store Operations Manager and Back-of-House Team Leader, the Stock Coordinator is responsible for ensuring optimal management of stock, enabling the sales team to offer the best service to clients. They will support the sales team and be responsible for product flow and stock accuracy in MSA and CEGID. They will maintain the Back of House, ensuring it is well-organised and in strict compliance with the Group procedures.

Responsibilities:

Tasks

• Maintain an accurate and organised store inventory.
• Pack and unpack merchandise within allocated timeframes.
• Manage all incoming and outgoing stock transfers and stock validation.
• Assist in organisation and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Store Director and/or Store Operations Manager.
• Assist in processing all incoming and outgoing shipments and transfers within business day
• Ensure all items have correct tickets.
• Assist in processing, recording, maintaining and following-up on all reservations and after-sales service.
• Assist the Back-of-House Team Leader in managing a team of Stock Assistants.

Stock Management

• Ensure that stock areas are kept safe, clean and tidy at all times
• Ensure all goods are security tagged, ticketed, handled and stored with accuracy and care
• Management of the reception of merchandise, validation in the system, labelling of products and its corresponding placement
• Follow-up with ambassadors of each métier of the stage and reception of the corresponding products
• Space Optimisation
• Labelling and control of product returns, after confirmation with CEGID alerts
• Assist with the validation of local and international shipments
• Liaise with warehouse for incoming deliveries and shipments
• Uphold accurate knowledge and whereabouts of Boutique stock
• Ensure stock is stored appropriately, securely and easily accessible by staff
• Effective organisation of store stock, ensuring the optimal location of the product
• Support the sales team by providing information on stock searches (including WWS), repairs and transfers.
• Daily follow up on negative stock, correcting where possible.
• Provide assistance on the sales floor when necessary (bringing products to sales team, putting stock back to its respective area, packaging, answering phone requests from other Boutiques, checking stock for clients)

Shop Floor

• Assist sales team when replenishing stock on shop floor

Administrative and Reporting Tasks

• Internal control: monitoring of CEGID alerts (manual movements, negative stocks, discounts, etc.)
• Administration of all exports, following the procedure established by the Group and informing the corresponding sales associate of the moment in which the sale can be registered
• Report and help solve irregularities, damaged stock, discrepancies or variances after conducting a mini stock count to management relating to stock condition, stock quantity, stock arrangement.

Preferred Skills

• Effective written and verbal communication skills
• Ability to effectively analyze information
• Ability to problem-solve
• Ability to multi-task with accuracy
• High Attention to detail
• A desire to build leadership capabilities
• Ability to follow both written and verbal policies and directives
• Possesses a working understanding of loss prevention and inventory control
• Experienced with technology to fully utilise internal systems, as well as external shipping software programs

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"