The Opportunity

The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients. This is a fantastic opportunity to join a new store and be part of the store opening process. As a Senior Sales Associate, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

The role of the Senior Sales Associate is to provide support to the retail team by acting as a go-to representative for the retail sales associates. The Senior Sales Associate will support and coach the team to enhance customer engagement and sales efficiency. They will develop and maintain strong relationships with key clients and stakeholders.

The Senior Sales Associate will play an essential role in the Boutiques day to day operations and sales activities. Their responsibilities will extend beyond that of a Sales Associate, as they will use their experience and well-honed sales skills and experience to service clients at an exceptional level.

Main Objective

• Optimise sales through the performance of the highest standard of client experience, product knowledge and operational duties.
• Acquire product knowledge and use it to assist clients by answering questions in relation to any given object's features and benefits.
• Meet and maintain key responsibilities to assist the team in achieving overall business goals.
• Responsible for the contribution of all daily store operations.

Client Experience

• Provide exceptional client experience to all clients using the sales and service ambassador guidelines.
• Motivate and drive the sales team to engage in up-selling, cross-selling and multiple selling for all product categories.
• Share product knowledge and experience with other Sales Associates.
• Supports the team to handle complex client service issues, i.e. dissatisfied clients, exchanges & returns, after-sales etc, as required.
• Act as a role model to effectively develop and strengthen client relations, and groom repeat clients by utilising available tools including, but not limited to client book, follow up calls, appointments etc.
• Lead by example by utilising elegant and professional dialogue with clients and team members.

Boutique Operations

• Experience and knowledgeable of Cegid, including but not limited to, till closing.
• Understands, demonstrates and able to navigate tools and programs including but not limited to the Hpad, HermeSphere, HCare, and Microsoft Suite.

Metier Ambassadorship

• Lead by example by playing an active role on the boutique floor: new product trainings, Sales & Service briefs, Metier hand rituals etc
• Provide regular business updates, including current sales trends to leader, as required.
• Ensure proper visual merchandising standards are met and maintained as set forth by the Visual Merchandising guidelines.

Personal Presentation and Team work:

• Adheres to all the Hermès Australia Personal Etiquette and representations guidelines with elegance
• Positively contributes to the Hermès workplace through proactive team work
• Be an effective and supportive team player to the whole team

Daily Operations

• Daily housekeeping duties
• Assist in stock duties including unpacking, validating and distributing stock deliveries
• Apply Visual merchandising guidelines
• Participate in cycle counts and stock takes
• Adhere and abides by all policies set out by Hermès Australia and Hermes international.

About You

• To be successful in this role you will demonstrate:
• Availability to work within a 7-day roster including weekends.
• A strong background in customer service and/or sales. Experience in a luxury environment is advantageous.
• A team player attitude and the ability to embody the values of the Hermès Maison.
• Excellent relationship development skills with impeccable interpersonal and communication skills.
• Display a high standard of presentation and grooming.
• A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.
• A positive, proactive, efficient and client focused attitude.
• A strong sense of time management with the ability to multi-task, organise and prioritise.
• The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
• The ability to work independently while balancing collaboration with a team.

Application

• In your cover letter, please answer the following questions:
• What is your motivation to apply for Hermès?
• What do you know about Hermès?
• If you were an Hermès piece, what would you be and why?

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.
At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."