Join the Hermès Adventure Hermès is an independent house founded in 1837. It has always nurtured a family spirit while keeping an open mind. The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects. Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process. Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you. So saddle up and join the Hermès Adventure!

General role

This position is responsible for assisting the Senior Logistics Manager with the 3PL warehouse and related duties with inbound, outbound, inventory management, warehouse management, projects and continuous improvement.

Major responsibilities

Inbound:

• Monitor open order and projected shipments from Paris and communicate forecast vs actual variations to 3PL.
  
  • Monitor Bollore Status report for shipments to identify delays that causes forecast vs actual variations.
  • Liaising with vendors (Bollore, Geodis, CEVA) to receiving accurate and timely information on shipments and receiving.
  • Create inbound priority list for 3PL based on out-of-stock analysis and product launches.
  • Train and support 3PL team to receive by BP number as well as VAS for damaged packaging.
  • Monitor delivery litigation from Paris and stores that also includes custom compliance requirements.
  • Monitor batch information for dept V during receiving. Also to create data and information for the claim process (item, quantity, 3PL activity cost etc.)
  • Monitor progress of the receiving on a regular basis. Reinforce the priority to 3PL if unexplained delays are identified.
  • Work with stores on delivery and carton optimization.
  • Manage consolidation of return deliveries and cartons with stores to minimize delivery cost.
  • In case of any DTR system integration errors, work closely with IT and 3PL to resolve the issues without any impact to the business.
  • Monitor and track all the national furniture returns including empty crates
  • Responsible for inbound stock receiving communication to key business stakeholder
  • Monitor HCOM returns are received inside agreed SLA.
  • Monitor DC returns and lost in transit

Outbound:

• Monitor DTR integration between Cegid and WMS
  
  • Manage urgent DTR request with 3PL coming from Merch and store team.
  • Communicate priorities to 3PL in case of DTR quantities are larger than forecast
  • Work closely with 3PL, stores and Merch. team to bring consistency on number of boxes delivered
  • Monitor DTRs placed without stock, then take necessary steps (training, communication) to reduce DTRs with no stock
  • Monitor short shipped DTRs and resolve the discrepancy/movement within agreed KPI
  • Monitor progress of DTR pick packing regularly, then reinforce the priority of schedule to 3PL if unexplained delays are identified.
  • Monitor progress of DTRs between warehouse stockrooms including HCOM.
  • In case of any system integration errors, work closely with IT and 3PL to resolve the issues without any impact to the business.
  • Monitor over all DC export process including SAV according to SOP
  • Monitor white gloves furniture delivery process to clients and stores
  • Monitor HCOM orders are dispatched according to agreed SLA, reinforce the priority to 3PL if unexplained delays are identified.

Inventory management:

• Monitor DC cycle count schedule and follow up with 3PL according to agreement/communication
  
  • Regular monitoring of high value product and plan storage according to group guideline
  • Publish monthly expiry/shelf-life report to Hermes business stakeholders
  • Manage inventory movement (O13, O15, O16 etc.) communication of expired batches with Merch. Team
  • Publish monthly inter-warehouse template to move expired stock out of O00 and O70 location
  • Occasionally match batches with physical inventory to check DC accuracy on capturing batches
  • Monthly validation of first expiry first out for department V
  • Monitor furniture empty crate inventory holding and assortment according to business need
  • Work collaboratively with inventory team and 3PL to prepare for the annual stock take which includes but not limited to housekeeping, system testing etc.
  • Monitor and action requested variance issues from discrepancy report with 3PL, Inventory team and Hcom team.
  • Analysis of current stock holding by department and compare against forecast. Address any significant over stock situation to the business and seek for solution which will help us to avoid extra charges from 3PL.
  • Monitor stock on "LOST" location. Litigation to be finalized within agreed SLA.
  • Monitor overall exceptional and staff sales inventory management.

Warehouse Management:

• Work closely with 3PL to maintain a clean, safe and good working environment at the DC.
• Alert 3PL so that Stock and all other stored items, must be handled with care and maintained in a suitable location, be boxed or packaged to minimize any damage to the product.
• Collaborate with 3PL to physically segregate stock that belongs to separate physical locations.
• Maintain a housekeeping log to keep record of points discussed and agreed with 3PL
• Maintain log to keep all the store's feedback as a repository.
• Assist in auditing of safety and security measures of 3PL and transport
• Validate and approve KPI results published by 3PL. Also, assist to share the results to the business
• Monitor and analyze warehouse capacity optimization process with 3PL by identifying inefficiencies and implementing strategies to maximize storage space and streamline operations.
• Implement and monitor group supply chain core model with 3PL.

Projects, Process improvement and change management:

• Take ownership of the 3PL issue log to regularly follow up on outstanding issues and improvements.
• Create and document 3PL VAS strategy and processes
• Create and document 3PL QC process according to group guideline

General:

• Assist Senior logistics manager to accurately validate/approve 3PL and freight invoices
  
  • Act as a central point of contact for any issues related to logistics/3PL to provide solutions to Hermes business teams.
  • Manage weekly team meetings in absence of Senior logistics manager

Strategic support with Senior Logistics Manager as required:

• We Logistics implementation.
  
  • Review contracts of all the logistics vendors
  • Transport optimization and tracking
  • Negotiation with service provider for cost monitoring
  • 3PL budget monitoring based on RFP forecast and actual. Then publish the report.
  • Implement CSR initiative with all the logistics transport companies
  • Monitor and validate 3PL CSR initiatives according to contract.
  • Align 3PL SOP with group guideline for return to CDC
  • Align 3PL safety training according to group guideline
  • Ensure clear communication and awareness among Hermes employees regarding the deployment of the CSR policy
  • DC compliances according to group guideline. For example: Dangerous good .

Personal attributes

• Clear and effective communication and negotiation skill.
  
  • Highly analytical
  • Previous experience of international freight and custom regulation will be an advantage but not essential.
  • Collaborative and customer focused.
  • Agile (conflicting priorities)
  • Strong internal and external stakeholder management
  • Forward Planner and Strategic Thinking
  • Ability to work with minimal supervision
  • Previous experience on logistics applications like WMS, ERP etc.
  • Previous experience of verifying, processing, and managing invoices related to logistics operations.
  • Previous experience on compliance management with group guideline, safety regulations and industry standards.

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"