Join our dynamic team at DHL Global Forwarding! We are seeking an Operations Specialist to support cross-functional activities at our Matraville, Sydney Station.


Key Responsibilities

• To manage the customers’ inbox, responding to client inquiries professionally and promptly.
• To monitor global shipments and in-transit movements daily, providing accurate updates to stakeholders.
• To provide scheduled weekly in-transit reports to the customer.
• To administer our prevailing purchase order management system, including user requests and purchase order updates.
• To collaborate with internal teams and transport providers to meet service delivery targets.
• To maintain capacity to support after-hours service desk activities and provide backup to the Control Tower when required.

• To ensure compliance with contractual Service Level Agreements (SLAs) and Strategic Performance Measures (SPMs).
• To deliver accurate and timely operational support to maintain customer satisfaction.
• To maintain data integrity within all relevant systems.
• To achieve efficient resolution of operational issues to minimize service disruptions.

• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!