Ocean Freight Import Transport Supervisor

Shape the future of Ocean Freight Imports with the world’s leading logistics company.

About the Role
As our Ocean Freight Import Transport Supervisor, you’ll lead a team of specialists to deliver smooth, efficient and compliant ocean freight operations. You’ll be at the centre of driving service excellence—maximising gross profit, improving productivity and managing escalations—while fostering a customer‑centric, high‑performance team culture.


What You’ll Do

• Lead your team to execute all operational activities in line with global SOPs, service promises and regulatory requirements.
• Maximise gross profit and ensure productivity targets are consistently met.
• Build and maintain strong customer relationships, acting as the first point of escalation for exceptions and irregularities.
• Identify process improvement opportunities that drive efficiency, cost control and operational excellence.
• Support and guide your team while fostering a culture of trust, collaboration and results.
• Maintain and support Transport Carrier Relationships / Management and KPI's for both FCL and LCL cargo

• A strong customer‑first mindset with the ability to oversee and uplift service quality at every touchpoint.
• The capability to minimise costs while maximising gross profit across all job files.
• Problem‑solving skills to resolve workflow or customer issues before escalation.
• A consistent demonstration of DHL’s leadership and behavioural standards to drive team success.