Join our dynamic Team at DHL Global Forwarding! We are looking for an Air Freight Import Specialist within the Air Freight Import Department, at our Matraville, Sydney Station.

Key Responsibilities

• To act as the key point of contact for allocated customers to create, manage and close job files.
• To respond to customer queries and concerns in relation to their bookings, escalating these for resolution as required.
• To complete all bookings and prepare documentation in accordance with customer requirements and/or prevailing standard operating procedures (SOP) in a timely manner.
• To monitor shipment progress including ensuring bookings are set up and planned to meet customer specific “on time” performance
• To update the TMS accurately for all responsible shipment milestones and on time.
• To complete all billing requirements accurately including capturing all services sold or provided and applying revenue and costs correctly.
• To support in resolving claims and disputes.

Key Accountabilities

• To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business.
• To minimise cost on every job file and maximise gross profit on every job file.
• To resolve issues with operational workflow and/or based on customer feedback, only escalating to your supervisor when unable to do so.
• To ensure all required documentation are in place as per the shipment requirements/SOP.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• Minimum 12 months Freight Forwarding Experience
• Australian Resident/Citizen or valid Visa with full working rights
• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!.