We have an exciting opportunity for an Air Freight Import Customer Operations Specialist that has recently become available. This role is in our Airfreight Export Team in our Sydney (Matraville) office.
About us
CONNECTING PEOPLE. IMPROVING LIVES
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 395, 000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.”
DHL is part of the DHL Group. The Group generated revenues of more than ninety-four billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
As a Customer Operations Specialist, you will be responsible for:
- Acts as key contact for allocated customers (AFR)
- Accepts and processes orders for handover to Operations
- Stays informed on shipment and exception status for allocated customers
- Proactively informs customer on shipment status and exceptions
- Provides spot quotations and performs up-and cross-selling on inbound customer calls
- Pass leads onto our Sales department
- Handles customer inquiries
- Handles customer requests regarding Go Green topics
- Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection
Skills/Qualifications
Minimum two (2) years previous experience in a Customer Operations environment or similar
Good knowledge of forwarding business, DGF products (OFR) and business systems
Good knowledge of CS processes and systems
CargoWise & Expedient experience (advantageous)
Ability to identify and meet customer needs in a pleasant and friendly manner
Excellent communication and interpersonal skills
Good telephone and E-mail skills
Commercial attitude
Good knowledge in English (verbal/written)
Results driven and attention to details
High degree of written, verbal and organisational skills
Proven hands-on experience in used accounting system is preferred
Solid experience in MS Excel (e.g. Pivot Tables, charts, etc.) required
Strong analytical skills
Why DHL Global Forwarding?
Apart from competitive remuneration with an incentive scheme; flexibility with our ‘Work from Home’ policy, an opportunity to join a small positive & friendly team, the ability to cross-train and offer ongoing career progression, we also have some impressive Employee Benefits.
Not only do you get discounts on everything from Health Insurance, Flights, Car Hire, & Hotel Accommodation, etc. – but you also get to collaborate with a talented team of enthusiastic people all working towards a common goal – delivering the best, initiative-taking service for our clients!
Excellence. Simply Delivered.
So, if you are reading this thinking, this is ME!
APPLY NOW!
DHL Global Forwarding has a Great opportunity to join our Sydney (Matraville) Airfreight Export team!
Come and join an exciting & progressive team @ DHL GF!