At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

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Job Description:

• Great Place to Work® Certified – 2024
• Johnson & Johnson named a 2025 Fortune World’s Most Admired Company
• Competitive salary package, flexible work practices, award winning benefits
• Continuous training and development
• Part time – 2 days per week opportunity

ABOUT INNOVATIVE MEDICINE

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https: //www.jnj.com/innovative-medicine

THE OPPORTUNITY

The Quality Use of Medicines Associate will work flexibly across the team according to business requirements in Australia and New Zealand, and primarily across Medical Information and Product Access functions. The role will focus more on the Product Access portion of work; however, this may change as required by business needs.

This is a Part time – 2 days per week opportunity.

You will focus on the management and processing of product access and/or medical information requests and will interact with physicians, nurses and pharmacists to respond to these requests. You will contribute to the quality use of medicines for patients with an unmet medical need through the provision of timely responses and exemplary customer service.

As the Quality Use of Medicines Associate, you will also liaise with internal stakeholders to develop, implement or manage programs and requests for medicines access such as, but not limited to, Early Access Programs and cost shares.

RESPONSIBILITIES

• Responsible for the day-to-day intake, review and management of requests from health care professionals for access to medicines in line with J& J brand strategy and that may not be supported by the usual registered and reimbursed access mechanisms.
• Development of product access or medical information reports when requested by the cross-functional teams and/or other functions. Assist with the development and/or maintenance of product related JPRO pages.
• Collaborate with Medical, Sales, Marketing, Regulatory, Market Access and Customer Service colleagues to deliver a seamless customer experience, ensuring that tasks are managed in accordance with internal procedures and external requirements and providing an exemplary level of customer service.
• Ensure receipt, processing and follow-up of all internal and external customer medical information requests occurs within agreed timeframes and through provision of comprehensive, high quality balanced and accurate responses that meet company & industry requirements and standards.
• Meet the agreed KPIs for all Medical information and Product Access responses/requests.
• Identify and report adverse events and product quality complaints in accordance with Australian and New Zealand regulatory requirements and internal policies.

ABOUT YOU

Skills & Competencies

• Excellent verbal and written communication skills
• Agility in dealing with ambiguity and change
• Exceptionally high levels of customer service (internal and external)
• Growth mindset
• High levels of collaboration
• Customer focus
• Product Knowledge

Experience or qualifications that are critical to this position

• A Bachelor’s degree in pharmacy, medicine or life science is preferred.
• 1-2 years relevant experience in Medical Affairs, Regulatory or Medical Compliance
• Experience in searching web-based literature databases and critical appraisal of medical literature.
• Previous experience in working in a cross functional team environment and managing successful stakeholder interactions.

Johnson & Johnson, as a world leader across multiple therapy areas, offers a dynamic environment with opportunities to learn and grow across a broad range of those therapeutic areas. We encourage candidates with a strong desire to learn and a willingness to adapt to new challenges to apply.

COMPANY CULTURE

• Competitive remuneration package.
• Continuous training and support.
• Award-winning leadership development programs.
• Inclusive, flexible, and accessible working arrangements.
• Equal opportunity employer supporting diversity and inclusion.

WHY CHOOSE US:

• Competitive remuneration package and continuous training.
• Supportive environment with award-winning leadership development programs.
• Inclusive, flexible, and accessible working arrangements for all.

OUR BENEFITS (pro-rated):

• Up to 18 weeks of parental leave to support new parents.
• 4 days of volunteer leave to give back to the community.
• Option to purchase up to 2 weeks of additional annual leave for extra time off.
• Enjoy a dedicated Wellbeing Day to prioritize self-care.
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities.
• Access to an Employee Assistance Program for personal and professional support.
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support.
• Life insurance coverage for added peace of mind.

And much more...

Great Place to Work® Certified– 2024
Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.