We’re seeking a full-time detail-driven Reservations Supervisor to lead hotel reservations operations at Crowne Plaza Sydney Darling Harbour.

This hands-on role suits someone who enjoys working independently with systems, data, and accuracy, while collaborating closely with Front Office, Sales, and Revenue teams to drive strong commercial outcomes.

Key Responsibilities

• Lead and coordinate all aspects of the hotel’s reservation processes
• Manage individual and group bookings end-to-end
• Maintain high levels of reservation accuracy across all channels
• Manage room inventory to optimise rate and occupancy
• Ensure bookings align with current rates and revenue strategies to maximise ADR
• Work closely with Front Office and Revenue teams to achieve room revenue targets
• Support and coach the reservations team on workflow and quality standards

About You

• Minimum 2 years’ experience in Front Office and/or Reservations
• Strong attention to detail and interest in data accuracy
• Excellent communication and organisational skills
• Ability to work independently and collaboratively
• Opera PMS or similar system experience preferred

What We Offer

• Access to IHG hotel discounts for you, your family, and friends
• Career development opportunities with a global hotel brand
• A supportive and inclusive team culture
• Predominantly Monday to Friday, 9: 00am–5: 00pm working hours
• Convenient CBD location, just a 5-minute walk from Town Hall Station

At Crowne Plaza Darling Harbour, we believe in people-powered travel. We’re part of IHG Hotels & Resorts, one of the world’s leading hotel companies, and we’re committed to building a workplace where everyone can thrive.

We celebrate individuality and are proud to be an equal opportunity employer. We welcome people of all backgrounds, abilities, identities, and experiences to apply.

Ready to step into a role where your leadership and skills make an impact? Apply now and be part of something exceptional.