If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Set to open following a multi-million-dollar transformation, on the shores of sparkling Coogee Beach, the hotel will redefine coastal luxury when it debuts in late 2025. Perfectly positioned on Sydney’s iconic beachfront, the reimagined hotel will offer 198 elegantly designed rooms and suites, many with uninterrupted Pacific Ocean views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck. Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia.

What's the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location

Your day to day

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are proud to be IHG and we know you will be too. Visit http: //careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.