Under the general direction of the Director of F& B, we are looking for hospitality superstars to ensure the smooth customer focused service delivery and effective staff supervision.

YOUR DAY TO DAY

• Ensure all food and beverage served is in accordance to brand standards and served at appropriate time and place
• Be the warm welcome that kicks off a memorable guest experience
• Approve time sheets on completion of shift checking they are complete and accurate
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Always know what events and activities are on the day’s schedule
• Assist Director of F& B in staff scheduling and shift approvals
• Perform detailed shift handover and closing of the Bar/F& B area
• Maximize revenue on shift through promotion and upselling, and training of colleagues
• Assist in ensuring training of Food & Beverage staff is carried out and training programmes are designed and implemented to meet needs.
• Coaches, counsels and disciplines staff on the job, providing constructive feedback to enhance performance.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

WHAT WE NEED FROM YOU

• Bar = Wine & Cocktail knowledge
• F& B = Previous experience in a supervisory F& B role
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Approve time sheets on completion of shift checking they are complete and accurate
• Experience - ideally, you’ll have spent the last one year in a Food and Beverage Supervisory position
• Flexibility - night, weekend, overnight and holiday shifts are all part of the job

WHAT YOU CAN EXPECT FROM US:

• We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
• Complimentary membership to our hotel Gym: Fit Collective
• Paid birthday leave and proactive health days
• Free - duty meal on shift & dry cleaning
• Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.