Rydges Resort Hunter Valley is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.

Located in the heart of Australia’s premier wine region, situated across an enormous slice of pristine countryside. Rydges Resort Hunter Valley is a vibrant 418-room resort and an all-encompassing destination for leisure, conferences, and unforgettable events. As home to the award-winning Hunter Valley Conference and Events Centre, we offer an expansive range of event spaces — from intimate boardrooms for 10 to grand celebrations for over 1, 100 guests.
Whether it's a corporate gathering, elegant gala, or poolside cocktail party, our diverse venues and state-of-the-art facilities are designed to impress. With a dedicated events team, exceptional local cuisine, and immersive wine and food experiences, we bring every occasion to life with flair.

2025 Hunter Valley Legends Awards
Hunter Valley Accommodation Operator of the Year

About the role:

We are seeking a dedicated individual to join our in-house Reservations team at Rydges Resort Hunter Valley in a casual capacity. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.

• Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
• Efficiently process guest reservations, modifications, and cancellations
• Maintain accurate and up-to-date reservation records
• Collaborate with the wider team to ensure a consistent and positive guest experience
• Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
• Contribute to the achievement of revenue and occupancy targets

Skills and Experience:

• Proven experience in a customer service or reservations role within the hospitality and tourism industry
• Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
• Strong problem-solving and decision-making skills to handle guest inquiries and requests
• Knowledge of Opera and Third-Party Agents is preferred, however, not essential
• Adaptable and flexible to work in a dynamic, fast-paced environment
• A genuine passion for delivering exceptional customer experiences

Benefits & Perks

• Incredible team member discounts from your first day on-the-job
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
• Awesome winter and summer savings and discounts at Thredbo
• Rapid career growth opportunities through our EVT network
• Local community involvement, volunteering and charitable giving
• Australia and NZ’s largest and most diverse experiences company
  

Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day!