About EVT

Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges Hotels and Resorts

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.

Rydges Hunter Valley is a sprawling playground in the heart of wine country, where there’s something special for absolutely everyone. Situated across an enormous slice of pristine countryside. With 418 guest rooms a mix of hotel rooms and villas. The resort also boasts as being the biggest Conference & Events Centre in Regional New South Wales. Home to our Ubika Day Spa and Sydney rewery also onsite.

2025 Hunter Valley Legends Awards
• Hunter Valley Accommodation Operator of the Year

About the role
Are you ready to take on a dynamic leadership position where every day brings new challenges and opportunities?
We’re looking for a passionate and energetic Hotel Duty Manager to join our team full-time. Acting as the operational heartbeat of the hotel, you’ll ensure seamless day-to-day performance in the absence of senior management delivering exceptional guest experiences while leading and inspiring our team.
This is a hands-on role that places you at the forefront of guest service, team coordination, and problem-solving. With a rotating 7-day roster and varied shifts, no two days are the same. It’s your chance to step up, lead from the front, and thrive in a fast-paced, vibrant hospitality environment.

Hospitality Industry General Award Managerial Salary (above award) $79, 589.29 per annum plus guaranteed 12% Superannuation

Key Responsibilities
•Train and mentor the team to maintain hotel standards and values
• Coordinate seamless group arrivals and curate memorable experiences for VIPs and returning guests
• Be the communication hub between all departments, ensuring a well-synced operation
• Proactively manage customer complaints, guest issues, and incidents with professionalism
• Make our guests feel at home by promptly addressing their requests with care and attention
• Lead and elevate the guest experience journey, ensuring every touchpoint delivers exceptional service quality
• Drive revenue growth through incentive programs and operational excellence
• Jump into action across food and beverage outlets or valet parking when needed
• Provide first-response assistance in emergency or medical situations
• Regularly inspect hotel premises to ensure top-notch security and safety standards

Skills and Experience
• Proven experience in a supervisory or management role within a hotel environment
• Strong leadership skills with the ability to motivate, manage, and train staff
• Proficiency in OPERA Cloud or similar property management systems
• Confidence in cash handling and processing financial transactions
• Exceptional ability to build and maintain client relationships
• Impeccable professionalism, organisation, and time management skills
• Outstanding verbal and written communication skills
• Keen attention to detail and a commitment to quality
• Polished personal presentation and grooming standards
• A valid driver’s license to operate hotel vehicles including buggies & hotel shuttle bus
• Desirable: Current First Aid Certificate and RSA certifications

Benefits & Perks
• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Join Rydges Resort Hunter Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.