About EVT: QT Sydney is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Growing revenue streams ahead of the market with a strong focus on core levers, rate and occupancy.
• Ensuring a consistent focus on guests needs and satisfaction; building a culture of exceptional service is paramount, consistently delivering exemplary standards of guest service.
• Performing and overseeing rate management, in conjunction with the General Manager and Reservations / Revenue Manager, including setting rates / restrictions, managing allotments and distribution channels to maximise profit.
• Actively promoting our Guest Loyalty Program Priority Guest Rewards within the hotel, with particular attention on membership acquisition and recognition. Ensuring team members across all phases of a guests’ stay are proficient in informing guests about the rewards and benefits of membership.
• Analysing Rooms Division departmental P& L statements, with particular attention to Revenue Per Available Room (RevPAR), average rate, occupancy, housekeeping productivity and Rooms profit results. Compose concise and accurate commentary on monthly financial results.
• Producing or overseeing the release of staff rosters on a fortnightly basis, whilst maintaining wage costs to financial forecasts and budgets
• Identifying peak demand and event dates to accurately forecast rooms revenue and associated labour costs, develop a marketing calendar and plan marketing initiatives, including development of packages.
• Reviewing and responding to guest feedback effectively and efficiently, developing and implementing solutions to specific service problems.
• Management of Housekeeping and maintenance services to ensure room cleanliness standards are maintained whilst meeting productivity goals and maintenance requests are completed quickly focusing on guest needs as a priority.
• Generating a displacement and feasibility model for group bookings and analysing potential impact on the business.
• Ensuring continued adherence with all hotel policies, procedures, guidelines and manuals to ensure compliance and safety of all staff, guests and visitors.
• Monitoring the physical presentation of all public guest spaces, ensuring the lighting, atmosphere, and ambience are appropriate.
• Promote Priority Guest and assist guests enrolling into the program.
• Promote EVENT properties to guests wherever possible.
• Be a brand ambassador for the hotel as well as Event Hospitality & Entertainment.
• Give assistance and support to other departments and/or colleagues when needed.
• Attend and participate in all scheduled meetings, training and development programmes.

What You’ll Bring

• The ability to identify, analyse and resolve problems that may arise within the operations of the hotel.
• Communicating effectively in a caring, fair and professional manner.
• People focused providing leadership, guidance and assistance to colleagues where needed.
• Guest focused, providing efficient, friendly and professional service to all guests.
• Work together with trust and integrity with the aim to create a positive, professional environment of growth, development and profitability.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.
• Hands-on and non-hierarchical — leads from the front.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

• As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

Apply Now

Join QT Sydney and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.