About EVT

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About QT Sydney

Nestled within the historic former Gowings department store and historic State Theatre, QT Sydney entwines the intrigue and excitement of the past with an edgy designer art deco hotel.

Your Duties

Overview: The Hotel Manager assumes responsibility for the day-to-day operations of the hotel in the absence of the General Manager.

• This role requires exceptional leadership, organizational, and interpersonal skills to ensure the smooth functioning of all departments and the delivery of exceptional guest experiences. Responsibilities: Operational Management: Oversee the daily operations of all hotel departments, including front desk, housekeeping, food and beverage, maintenance, and administrative functions.

• Monitor and maintain high standards of service quality, cleanliness, and safety throughout the property.

• Implement and enforce hotel policies and procedures to ensure compliance with company standards and regulations.

• Guest Experience: Ensure the highest level of guest satisfaction by promptly addressing guest inquiries, concerns, and complaints.

• Foster a positive and welcoming atmosphere for guests by leading by example and promoting a customer-centric culture among staff.

• Regularly review guest feedback and implement improvements to enhance the overall guest experience. Staff Management:

• Recruit, train, and supervise hotel staff, providing ongoing coaching and development to maintain high performance standards.

• Schedule staff efficiently to meet operational needs while controlling labor costs.

• Foster a collaborative and supportive work environment that encourages teamwork, communication, and employee morale. Financial Management:

• Assist in the development and monitoring of the hotel budget, including revenue forecasting, expense control, and profit optimization.

• Implement cost-saving measures without compromising service quality or guest satisfaction.

• Review financial reports regularly to assess performance against budgetary goals and take corrective action as needed.

• Sales and Marketing: Collaborate with the sales and marketing team to develop strategies for maximizing revenue and occupancy.

• Monitor market trends and competitor activities to identify opportunities for business growth and differentiation.

• Support sales and promotional initiatives to drive bookings and increase revenue streams.

• Maintenance and Safety: Ensure the proper maintenance and upkeep of the hotel facilities, including guest rooms, public areas, and back-of-house areas.

• Implement safety and security protocols to protect guests, staff, and hotel assets.

• Conduct regular inspections to identify maintenance issues and address them promptly to prevent disruptions to operations.

This job description is intended to outline the general responsibilities and qualifications of the Hotel Manager role. Additional duties and qualifications may be required based on the specific needs of the hotel and its management team.

Benefits & perks

• Renowned for our refreshingly local, down-to-earth experiences.

• Incredible team member discounts from your first day on the job.

• 50% off stays at EVT hotels – Rydge, QT, Altura, JUCY Snooze and more.

• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

• Awesome winter and summer savings and discounts at Thredbo.

• Rapid career growth opportunities through our EVT network.

• Local community involvement, volunteering and charitable giving.

• Australia and NZ’s largest and most diverse experiences company.