Title: Housekeeping Supervisor

Position Overview:
To supervise the service of Hotel’s rooms in accordance with the established standards, maintaining a high standard of cleanliness and providing our Guests with the very best service in a clean healthy environment.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

• Anticipates and attend to the guest’s needs and desires immediately.
• Services and cleans allocated rooms to the highest standards within the allocated time
• Replenishes and controls Guest supplies.
• Balances team working schedules to maintain and improve the economy and productivity of the Housekeeping Department.
• Monitors daily attendance, time keeping, sick leave and annual holidays.
• Supervises and trains Room and Uniform Attendants, Housepersons and Public Area Cleaners.
• Checks each floor report and places in order for each Attendant to use that day.
• Checks all rooms as Attendants report them clean.
• Collects report sheets and enters into computer as clean, vacant or occupied.
• Liaise closely with Reception regarding any changes or specials.
• Reports any potential health and safety hazards to the Health and Safety Officer.
• Ensures all team members are familiar with Hotel policies and the Team Handbook.
• Ensures that good standards are maintained and that safety is to the highest priority.
• Responsible for the management of the Housekeeping Department in the Executive Housekeepers absence.
• Creates a congenial work environment for all team members ensuring high levels of morale.
• Takes extreme care with personal grooming to maintain a consistently high level of professional appearance.
• Greets each guest in a polite and courteous manner being careful not to confuse friendliness with familiarity.
• Attends departmental communication, training and information meetings.
• Complies with all of the Hotel’s standard operational policies and procedures as outlined in the Team Handbook.
• Has a full knowledge of, and practices all of the Hotel’s established workplace health and safety guidelines (WH& S).
• Gives assistance to other departments or outlets when required.
• Carries out other duties as directed by the Executive Housekeeper.
• Flexible to fulfill all different shifts allocated: e.g. opening, losing and middle sift
• Ability to coach team members