EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.


About the Role

• The role leads the Hotel & Travel technology functions to deliver resilient, secure and innovative IT services across all technology areas.
• The role scope includes Property Management Systems, Distribution Technology, Operational Technology, Ecommerce & Digital Applications, F& B Systems, Payment Technology, Sales (CRM) and all guest facing technology
• The role prioritises security, governance and compliance activities in line with the Group’s compliance objectives while ensuring EVT Hotels deliver innovation and growth ahead of market

Key Responsibilities

Stakeholder Engagement

• Spend time with key stakeholders to understand divisional objectives and innovation challenges. Help shape the strategic demand for technology solutions.
• Research externally in and across industries, identify and introduce technology options for consideration.
• Keep stakeholders informed on key developments and issues.

Technology Innovation Management

• Collaborate with operational stakeholders to establish and communicate business driven product roadmaps and agreed product solution approaches that deliver additional value to the business.
• Align products to the IT roadmap where ever possible to efficiently reuse knowledge and common supporting infrastructure platform services.

Digital Management

• Accountable for ensuring the back-end business systems underlying the digital platforms and products (Digital Marketing Accountability) are meeting the divisional marketing and revenue objectives.
• Accountable for resilient, innovative and scalable online booking platforms and guest facing digital solutions

IT Team Leadership

• Ensure an effective team structure to support operations with well documented job descriptions, clear responsibilities and reporting lines.
• Lead and mentor the team ensuring any performance issues are dealt with in a timely manner.
• Manage team remuneration reviews, objective setting, team leave planning and approvals.

Risk & Compliance

• Contributes and supports the Group’s progress on Cyber Security Maturity (NIST framework initiatives) and remediates vulnerabilities raised during testing.
• Actively review & propose solutions to increase the availability and resiliency of critical IT systems
• Ensure IT solutions align with the Group’s NIST Cyber Security Roadmap
• Ensure the testing and documentation of disaster recovery processes is performed annually.
• Participate in group wide initiatives for digital and physical customer payment card security and customer data privacy initiatives.

Financial Management

• Ensure annual operating budgets are prepared in accordance with divisional planning requirements.
• Monitor operating cost performance over the year and reforecast costs as required.

Infrastructure & Application Management

• Accountable for ensuring critical infrastructure is procured and provisioned in a highly available manner.
• Responsible for ensuring sufficient infrastructure capacity to facilitate both operational and informational workloads including during peak trade periods.
• Responsible for maintaining compliant infrastructure including oversight of patching for critical network, server, hardware and database assets.
• MSP & vendor management and accountability for delivering on EVT backup, retention, security policies in cloud environments.
• Ensures infrastructure and cloud architecture is well documented.

Technology Innovation & IT Roadmap

• Collaborate with operational stakeholders & IT leadership to establish, document and communicate business driven product roadmaps and agreed product solution approaches that deliver additional value to the business.
• Align products to the roadmap to efficiently reuse knowledge and common supporting infrastructure platform services.
• Support and facilitate delivery of key EVT Group IT roadmap initiatives
• Ensures business can maximise benefits and utilisation of applications

Technology solutions deployment projects

• Ensure successful technology deployments, for hotel builds and take overs, new and upgraded technologies.
• Collaborate with stakeholders and the Hotels IT and Digital teams to ensure effective change management including relevant staff training.
• Ensure successful user adoption and ongoing stakeholder satisfaction after go live for new and upgraded solutions by identifying defects and issues and driving to resolution.

Data Management

• Responsible for ensuring divisional data assets (Operational & Financial) are managed in line with EVT policy and objectives, including risk management, Privacy objectives, data quality objectives and value creation objectives.
• Assist with planning of technology platform and business process objectives required to meet data strategy targets.
• Maintain an awareness of and assist as required with management of other data assets (Financial, Employee).

Digital Platforms

• Accountable for ensuring the back-end business systems underlying the digital platforms are meeting the divisional objectives.
  Digital teams well supported by core platform vendors and API interfaces are considered on procurement

Technology Procurement

• Collaborating with stakeholders and other key IT Management, ensure a competitive process to procure new technology solutions.
• Assist stakeholders in establishing business cases and seeking funding approval.
• Vendor contracts fulfil the EVT standards for privacy, security, availability and liability.
• Produces and maintains well documented capital planning across 3 – 5 year horizon

Customer Support

• Ensure operational teams are provided with timely, professional, customer focused technology support.
• Pro-actively track internal customer sentiment
• Employ a programme of continual ITSM improvement with documented roadmap.
• Act a conduit for vendor supported applications ensuring critical escalations are represented at strategic IT level.
• Leads the service delivery strategy for Edge Engineering support to 3rd party customers

Vendor Management

• Ensure relationships with key vendors and service providers are managed in a manner which champions EVT’s best interests, and represent EVT in a professional manner at all times.
• Ensure EVT knows the vendor Product roadmap for all key products and services. Publish this internally to ensure technology alignment and spot issues well ahead of time.
• Ensure vendors and service providers are kept accountable and meet their commitments to EVT for both project initiatives and operational support.

Culture Development and Workplace Safety

• Champion the ELEVATE employment brand and the associated Vision, Goals and Values.
  Ensure a safe workplace and that all incidents are reported in a timely manner.

Skills & Experience

VISION: To be the most highly regarded entertainment, leisure and hospitality company in Australia and New Zealand, outperforming the markets we operate in by striving to be better than yesterday, every day.

PURPOSE: Make the day better; for ourselves, our customers, our team and our community.

EMPOWERMENT: Stepping up by being accountable for solving problems and seizing opportunities.
POSSIBILITIES: Always evolving, improving and innovating to make things better.
COMMUNITY: Building strong teams and supporting our communities to achieve together.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company
  

Join EVT and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.