Front Office Supervisor - Harbour Rocks Hotel

About EVT: The Harbour Rocks Hotel by Ode Hotels is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort, Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein, there’sno limits on where your career could take you.

About Harbour Rocks Hotel:

Harbour Rocks Hotel is entering a bold new chapter! Our heritage-listed boutique hotel in the heart of The Rocks has been thoughtfully reimagined through a full refurbishment blending historic character with elevated comfort, warm design, and a more refined guest experience throughout.

We're looking for passionate hospitality creators to join our re-opening team — people who don't just deliver service, but make moments that guests carry with them long after checkout. If you're the kind of person who finds genuine joy in making someone's day, you'll fit right in.

About the Role:

We are looking for a Full-Time Front Office Supervisor to join the team to help us welcome guests back to our newly refurbished hotel. In this dynamic role, you’ll be responsible for:

• Overseeing daily Front Office operations, ensuring seamless guest experiences and prompt resolution of guest needs and concerns.
• Supervising and support Front Office team members, providing guidance during peak periods and fostering a culture of service excellence.
• Monitoring room availability, rate accuracy, and billing instructions to maximise occupancy, revenue, and compliance with credit policies.
• Liaising with Finance to ensure adherence to credit procedures and approve discounts, rebates, and upgrades where appropriate.
• Coordinating with other hotel departments to maintain “Room Ready on Arrival” standards and deliver personalised amenities for VIP and EVT PGR guests.
• Driving revenue opportunities by identifying and implementing promotional strategies in collaboration with hotel outlets and partners.
• Maintaining high standards of cleanliness, uniform, and professional conduct across front-of-house and back-of-house areas.
• Assisting with recruitment, onboarding, and training of Front Office colleagues, ensuring engagement through briefings, recognition, and team-building activities.

What You’ll Bring

• 1+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a fast-paced hotel or similar property.
• Proven ability to deliver exceptional guest service with confidence, professionalism, and a dynamic, vibrant personality.
• Strong knowledge of Property Management Systems (preferably Opera) and proficiency in Microsoft Office applications.
• Highly developed interpersonal and communication skills, both written and verbal, with superior decision-making and problem-solving abilities.
• Detail-oriented with the ability to manage multiple tasks, conflicting deadlines, and varying guest situations in a fast-paced environment.
• Demonstrated leadership and teamwork skills, with a focus on self-development and driving superior results through engagement and collaboration.
• Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — leads from the front.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.

• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.

• Seasonal perks at Thredbo.

• Rapid career growth across our hotel & entertainment network.

• Paid parental leave; community & volunteering opportunities.

Apply Now

Join Harbour Rocks Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.