QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

QT Hotels & Resorts is part of EVT, one of Australasia’s market-leading experience creators, offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

About the Role

• Respond appropriately to guest comments and complaints (including social media), solicit feedback and build relationships that drive continuous improvements in guest satisfaction
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals. Regularly review guest feedback and ratings and consider corrective actions to be implemented.
• Monitor budget and control expenses with a focus on food, beverage, and labour costs.
• Manage and closely monitor payroll efficiency and productivity through careful personnel planning, payroll productivity meetings and the use of EVT scheduling tools such as EmpLive.
• Actively drive recruitment, succession planning and onboarding across hotel operations and maintain a climate that attracts, retains, and motivates top quality talent
• Ensure the hotel services team are up-to-date with core and essential trainings; and a continuous succession planning programme is in place
• Manage performance of team through EVT tools ensuring all team members receive regular performance feedback, quarterly check in conversations, annual performance review and that robust Personal Development Plans are in place. Overseeing all disciplinary procedures in line with EVT guidelines.
• Drive eNPS participation and maintain a continuous improvement approach to departmental engagement action plans.
• Drive revenue - you will be an expert in maximising occupancy and average rate to ensure we perform competitively against the market. You’ll use company systems and processes to maximise total revenue through walk-ins, up selling, promotions and incentive schemes
• Ensure all credit and financial transactions are handled in a secure manner, CSA compliance is understood and executed by all team members. In consultation with Finance Lead, maintain policies procedures for security of monies, credit and financial transactions, guest security and inventory control
• Drive collaboration and quality service across the hotel through daily communication and coordination with other departments.
• Conduct routine inspections of the hotel’s outlets and public areas and take immediate actions to correct any deficiencies
• Drives development and implementation of the annual and quarterly action planning to achieve optimum guest satisfaction and hotel compliance with all standards and requirements including Food Safety, Risk Management, brand standards and COVID Safe
• Collaborate with Culinary lead on development of Food menus and Assistant Managers on beverage offerings across all areas of the hotel including restaurant, bar, in room dining, events and VIP amenities
• Ensure stock control and ordering are in line with business needs – maintain 100% compliance to the hotel’s ordering platforms and budget. This includes conducting accurate monthly stock takes without any gaps in process or time.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimise the chance of recurrence
• Take the lead in a crisis in alignment with the hotel’s Crisis Manual. Conversant with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat etc.
• Demonstrate an understanding of Code of Conduct, Crisis Management, HACCP & WH& S policies and procedures, ensuring the dissemination of information the team
• Ad-hoc duties –you’ll support the team operationally and other hotel departments as required

Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels, or even hitting the slopes at Thredbo? Well, you're about to. EVT Perks offer a range of always-on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one.

Join QT Hotels & Resorts and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.