We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Delivery Lead, Strategic Performance Excellence is the accountable leader for the development and execution of Corrective Action Plans (CAPs) in response to government-issued Corrective Action Requests (CARs) across the TRICARE (T-5) and Community Care Network (CCN) programs. This role operates with a high degree of independent judgment and decision-making authority, performing highly complex analytical and operational work with broad organizational impact. This role leads the end-to-end corrective action lifecycle for assigned CARs, including root cause analysis (RCA), corrective action design, executive-ready deliverable development, stakeholder alignment, and disciplined execution through measurable resolution. The Delivery Lead operates in a high-visibility, high-intensity environment with tight, government-mandated turnaround timelines and direct engagement with C-level and VP-level leadership. Work is performed under general direction of the Director, Strategic Performance Excellence, with significant latitude for independent action and judgment.

The position manages a portfolio of active CAPs in various phases (initiation, design, execution, and monitoring), typically leading one intensive CAR/CAP at a time during initiation and design while overseeing execution of two to four CAPs concurrently. This role mentors a project manager and partners closely with the business, IT, Quality & Process Improvement (QPI), Compliance, and executive leadership to ensure corrective actions are strategically aligned, operationally feasible, and demonstrably effective. In partnership with the Quality Performance Improvement team, this role incorporates preventive insights and early risk indicators from Quality Improvement Plans into corrective action design and execution to help prevent escalation to formal CARs.

Education & Experience

Required:

• Bachelor's degree in Healthcare Administration, Business, Industrial Engineering, Public Health, or related field, or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 7+ years of progressive experience in healthcare operations, quality improvement, regulatory response, compliance, or performance management
• Demonstrated experience leading enterprise-level root cause analysis and corrective action initiatives
• Lean and/or Six Sigma certification required
• Proven experience facilitating executive-level working sessions and presenting to senior leadership

Preferred:

• Master's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field
• Experience working within federal healthcare programs or government-regulated environments
• Previous experience in Healthcare Administration, Management, or Operations
• Experience and knowledge of the Veterans Affairs health care system and Department of Defense military healthcare system
• Master Black Belt Certification and experience with Black Belt projects

Key Responsibilities

CAP Development & Strategy Execution
• Lead development of comprehensive, high-quality CAP responses to government-issued CARs
• Facilitate structured root cause analysis sessions using industry-standard methodologies (e.g., 5 Whys, Fishbone, FMEA, Fault Tree)
• Ensure root causes are validated through data and stakeholder input
• Design corrective actions that directly address validated root causes and drive sustainable operational improvement
• Develop executive-ready deliverables summarizing findings, corrective actions, timelines, and measurement plans
• Partner with the communication specialist to refine narrative and ensure clarity, precision, and alignment with organizational strategy
• Coordinate with the Quality Performance Improvement team to translate early-risk signals into preventive workplans and ensure dependencies between QIPs and active CAPs are aligned for timely, sustained improvement

Portfolio & Execution Management
• Manage a portfolio of 2-4 CAPs in execution phase while leading new CAPs through initiation and design
• Oversee corrective action implementation plans, milestones, and dependencies
• Monitor progress, identify risks, and proactively escalate issues to the Director
• Ensure corrective actions are delivered on time and within agreed scope
• Reassess RCA and solution design when performance metrics do not demonstrate expected improvement Stakeholder Engagement & Facilitation
• Host and facilitate working sessions with business stakeholders to identify root causes and co-design corrective actions
• Coordinate cross-functional engagement across Operations, Clinical, Network, IT, Compliance, and Quality teams
• Partner with senior business leaders to secure commitment, accountability, and execution support
• Present findings, corrective strategies, and progress updates to VP- and C-level leadership

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Performance Measurement & Reporting
• Design and validate metrics that measure effectiveness of corrective actions
• Ensure qualitative and quantitative reporting accurately reflects progress and impact
• Translate operational data into executive-level reporting insights
• Ensure readiness for government reporting and correspondence Team Leadership
• Mentor a project manager, providing guidance on schedule management, stakeholder coordination, and documentation standards
• Model high expectations for analytical rigor, professionalism, and execution discipline
• Promote a culture of accountability, urgency, and solution-oriented thinking
• Regular and reliable attendance is required

Competencies

Coaching / Training / Mentoring: Mentors a project manager by providing guidance on schedule management, stakeholder coordination, and documentation standards; develops capability and fosters professional growth within the team.

Communication / People Skills: Produces executive-ready written deliverables including CAP responses, corrective action summaries, and government correspondence with clarity, precision, and strategic alignment; influences and collaborates across all levels of the organization.

Coping / Flexibility: Adapts to rapidly changing government requirements, evolving CAP priorities, and shifting stakeholder needs; maintains effectiveness and sound judgment in ambiguous or high-pressure situations.

Independent Thinking / Self-Initiative: Operates with significant latitude for independent judgment and decision-making; proactively identifies risks, initiates corrective action design, and drives solutions with minimal oversight from the Director.

Information Management: Translates complex operational data into executive-level reporting insights; ensures qualitative and quantitative reporting accurately reflects corrective action progress, impact, and readiness for government review.

High Intensity Environment: Performs effectively in a high-visibility, high-stakes environment with tight, government-mandated turnaround timelines; maintains composure, precision, and focus under sustained pressure.

Leadership: Models high expectations for analytical rigor, professionalism, and execution discipline; promotes a culture of accountability and urgency while mentoring a project manager and facilitating cross-functional working sessions.

Multi-Tasking / Time Management: Prioritizes and manages a concurrent portfolio of 2-4 active CAPs across multiple phases while leading new CAPs through initiation and design; adjusts to shifting deadlines and evolving government requirements.

Organizational Skills: Ability to organize people, tasks, and documentation across a dynamic portfolio of corrective actions; maintains structured workplans, milestones, and dependencies with detail-orientation and discipline. Manages the full corrective action portfolio lifecycle - from initiation and design through execution and monitoring - ensuring all CAPs are delivered on time and within agreed scope.

Problem Solving / Analysis: Ability to lead structured, data-driven root cause analysis using industry-standard methodologies such as 5 Whys, Fishbone, FMEA, and Fault Tree; identifies solutions that address validated root causes and drive sustainable operational improvement. Monitors portfolio progress, identifies risks and dependencies early, and proactively escalates issues to the Director; reassesses RCA and solution design when performance metrics do not demonstrate expected improvement.

Team-Building / Team Player: Partners closely with the business, QPI, Compliance, and executive leadership to ensure corrective actions are operationally feasible and organizationally aligned; builds trust and sustains collaborative relationships across a matrixed environment. Coordinates engagement across Operations, Clinical, Network, IT, Compliance, and Quality teams to secure commitment and co-design corrective actions; effectively influences stakeholders who do not report directly to this role.

Working Conditions

Working Conditions:

• Works in a standard office environment
• Some travel may be required
• Must be able to work non-regular hours and extended shifts as required to meet government-mandated deadlines
• High-intensity work environment with tight turnaround timelines
• Regular and reliable attendance is required

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $134, 000 to $149, 000 per year.

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.