Snowsports Sales Associate

Here, at the end of a box canyon surrounded by wilderness where the Rockies begin in the shadow of the iconic Kachina Peak is a place situated off the map of ordinary. A place that since its first lift was installed over 60 years ago has strived to stay true to its roots while growing better rather than bigger. Here we get a glimpse of the future, a ski area that is redefining what a year-round mountain resort can look like. A place that is independent, free-spirited, and intimate in scale. A place that is more home than destination, more retreat than resort, and the people that come here are more family than guests. This defining drive to be better is at our core, but better means more than how we do business, it reflects what nature and history has so generously given us. Big vertical and terrain, abundant snowfall and sunshine, and a rich cultural mosaic formed by the heritage of its original Pueblo people and vibrant Hispanic influences. By its community of artists and artisans and by the adventurers drawn to its spectacular wilderness. Today, amidst this enduring character are the winds of change, its a revitalization of Taos Ski Valley that will preserve both our values and our environment, while reinvesting in lodging, infrastructure, lifts, snowmaking, and facilities. Our goal still is to grow better rather than bigger and to create something that is unique in approach that is supportive of our environment, our community and our culture. This vision for the future has helped make us the first ski resort in the world to earn B Corp Certification. Its a symbol of where were headed and what we stand for. Job Overview: This job description is intended to be a broad description of duties. You will be expected to carry-out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Essential Job Responsibilities: Sells and receives payment for Snowsports school lessons, lift tickets, rentals and other misc. items.Balances ticket sales with payment received. This is done with the assistance of the supervisor. The sales associates and supervisor verify payments received and tickets sold. No sales associate may punch out for the day until the supervisor signs off on his/her sales report. Answers questions and give accurate information to guests about the Snowsports School, the resort and other business areas.Assists with emails.Accepts additional duties from the Sales Manager and Supervisors.Light office housekeeping including bathrooms and Lunch area.Demonstrates excellence in guest services as measured by consistently displaying respect for internal and external guests and good conflict resolution skills. Personal Skills: Ski School employees should have a sincere desire to help people. Often, we are the guests first contact with Taos Ski Valley and the sports of skiing and snowboarding. We can do much to see that it is a pleasant experience. It is helpful to be empathetic, reassuring and to answer questions the guest doesnt know to ask.Handles stressful situations with tact and good judgment.Enthusiastically approaches all aspects of the job outlined in this job description and other tasks asked to endeavor and the willingness to accept different assignments.Accepts and benefits from constructive criticism.Establishes and maintains productive work relationships with co-workers, other TSV staff, Supervisors and Management.A willingness to learn. There is always room for growth and more responsibilities.Enjoys skiing and riding and can counsel guests on best ski school /terrain options based on age and ability. Work Environment: Must be able to work in a fast-paced environment. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions. Must be able to work in close quarters and with other staff. Math skills that are sufficient to calculating refunds and ticketing upgrades. Qualifications/Knowledge: Experience in using a computer and ability to multi-task duties.Problem solving skills sufficient to resolve customer complaints. Excellent communication skills.Dependability and reliability.A neat, clean and professional appearance. Ability to stand 4 to 8 hours.Ability to bend from upper to lower counters. Great attention to detail and ability to follow task tocompletion.Ability to work well with others in confined area.Positive, outgoing and pleasant personality.Must be a Team Player.Ability to function efficiently and courteously under stress. Physical Demands of Position Include: Ability to stand 4 to 8 hours.Ability to bend from upper to lower counters.Must be able to bend and move from standing to squat and kneel positions several times throughout the day.Must be agile, sure-footed, and cautious on slippery surfaces.Must be prepared to work outside in changing and potentially extreme weather conditions.Maintains personal safety as a top priority. Total Compensation Package: This is a seasonal position with benefits that include a free season pass, free employee shuttle, family & friends discounted tickets, access to 401K contribution, and excellent resort-wide discounts! Dependent upon FT or PT status, additional benefits may include paid wellness days and domestic partnership benefits. Objectives of our overall compensation philosophy include: Fairly & competitively compensate within our region, industry & larger marketplace while keeping with our B Corp ethics.Pair equity amongst genders and similar types of work, rather than relying on past wage history.Support wage transparency & encourage openness on compensation topics.Conducting regular, organization-wide pay analyses to ensure fair and unbiased compensation.Rewarding those that are results-driven, contribute positively & bring additional value to the organization by aligning with our organizations overall goals, B Corp ethics and sustainability guidelines. Other sweet perks include: Free season pass.Discounted lift tickets for friends and family.Retail, Rental, F& B, Lodging & Recreational discounts.Totally cool deals on awesome gear.Lift ticket discounts to partner resorts.Internal recognition programs.Employee Referral Bonus.Awesome staff events and cultural experiences.Access to wellness programs and gym discounts!A robust Employee Assistance Program offering all kinds of wonderful perks!...did we mention the views are gorgeous?! Background Check: Positions dealing with children, of safety sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check. Is a Background Check required for this position: YesIs an MVR required for this position: No Inclusiveness: Here at Taos Ski Valley, Inc. we want you to Be Yourself! We are proud to be an Equal Opportunity Employer which means your gender, your sex life, your skin color, your age, disability, DNA, military status, who you love or your religious beliefs are all welcomed and appreciated here. We prefer to base our hiring on your values, your experience & qualifications and your passions! So, if youre stoked about the mountain, want to work for a B Corp, have a positive, can-do attitude and are good at what you do, then WE WANT YOU!