Scheduling & Special Programs Supervisor

Lead and guide Snowsports instructors in conjunction with the Managers and Director to deliver a premier guest experience while meeting revenue goals and providing a fulfilling experience for Snowsports employees and guests. As the Scheduling and Special Programs Supervisor, you will primarily oversee scheduling RHLC instructors based on daily needs, days off, and special programming, as well as ensuring Special Programs run smoothly by reaching out to instructors as well as guests. This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Essential Job Responsibilities: Schedule instructors for daily operations, special programs, and private lessonsCoordination of multi-faceted community-based Snowsports programs, including reaching out to schools/parents with important updates and assigning guests to appropriate level to ensure programs run smoothlyEffectively and efficiently divide children between ages 3-15 into groups based on age, skill, group size, motivation, employee, and business needs Maximize Childrens Center class average while balancing the instructor and guest needsAble to successfully oversee and carry out multiple tasks simultaneouslyDemonstrate the ability to successfully lead and engage the Snowsports staff and encourage participation in professional and personal training and development. Use of tact and diplomacy to negotiate and develop respect and confidence as a leader.Approve instructor daily timecards and ensure timely completion of instructor evaluations and observationsBe visible and available to instructors to assist in lessons; Observe classes for quality, including guest centered delivery and technical content and be willing to teach if neededEffectively and efficiently supervise systems, operations, and provide response to product and service shortfallsFrequent review with management to maintain familiarity with the budget and financial goalsAttend, participate, and lead in any meetings when appropriateAbility to resolve guest concerns and issuesAssess facilities, procedures, and environmental factors with an eye towards reducing accidents and incidents; Knowledge of accident/incident procedures and documentationIndependently develop and drive ideas, projects, and business opportunities that are forward thinking and industry reachingLead and develop a culture that supports the mission, purpose, vision, and values of the Snowsports School and Taos Ski ValleyDevelop and maintain strong and positive relationships with all TSV departmentsServe as a primary representative for Snowsports, Taos Ski Valley, and the surrounding areaAt times may be directly responsible for the care and safety of children enrolled in the Rio Hondo Learning CenterDuring busy periods a 6-day work week may be required as well as some eveningsCommunication with sales staff and managers on needs with all types of lessonsReliable attendance on all scheduled workdaysOther duties as assigned Personal Skills: Excellent event planning skills, including organization, timeliness, and a warm demeanorWorks independently, without close supervisionAvailable to work during peak periodsProvides direction and communication in a professional and amiable manner, including conflict resolution skills to find compromise or fair outcomesDependable, punctual, reliable, and flexibleComplies with the Taos employee handbook and Snowsports procedures and policies as well as understands and adheres to the Responsibility Code and Skier Safety ActMust be able to accurately follow instructions, both verbally and writtenSupplies personal equipment and maintains it in a safe functional and attractive conditionStrong personal character and commitment to Taos Ski Valley, Inc.s Vision, Purpose, and ValuesProvides a guest experience that exceeds the guests expectationsActively seeks clarity and understanding, with ability to gracefully and humbly accept criticism and opportunities for growthAbility to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment Qualifications/Knowledge: 3-5 years in ski area, resort or hospitality operations as well as PSIA/AASI level 1, and CS1 is preferredAdvanced knowledge of Microsoft Windows and Microsoft Office Suite programsAbility to learn, in depth, FLAIK, Siriusware, UKG, and JotFormMust be detail-oriented and demonstrate excellent computer skills and willingness to expand computer-based knowledgeExcellent communication skills, written and verbal, and analytical thinking skillsExperience with data collection and usageCapable of learning and understanding Snowsports and Resort procedures, systems, and operationsSkilled in being able to communicate suggestions for improvements effectivelyReads and complies with Taos employee handbook and Snowsports procedures and policiesStrong personal character and commitment to Taos Ski Valley, Inc.s Vision, Purpose, and ValuesAbility to work a flexible schedule including weekends, holidays, and evenings Work Environment: Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow3 packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff. Physical Demands of Position Include: Must be able to sit at a desk for up to 8 hours a day.Must be capable of lifting up to 50 lbs.Must be able to bend and move from standing to squat and kneel positions several times throughout the dayMust be able to walk up and down two flights of stairs several times per shift; must be agile, sure-footed, and cautious on slippery surfaces Background Check: Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check.