Residential Hausmeister

As a Hausmeister, you are the foundation of The Blake's welcoming, European-style hospitality in the beautiful alpine setting that is Taos Ski Valley. With an ability to revive the art of conversation, you celebrate our cultural New Mexican pride, ensuring that Taos' local heritage is kept alive by tapping into shared experiences and personal knowledge. At The Blake, hospitality is about human connection, with deep roots and in European alpine tradition and New Mexican warmth. We create meaningful, enduring relationships with every guest, through genuine service and personal attention. You are responsible for a variety of tasks including greeting guests and Owners upon arrival, identifying their needs and handling requests, and ensuring their stay is exceptional, as well as, handling guest luggage, valet parking, activity recommendations, dinner reservations, etc. The Residential Hausmeister will also learn the Owners names, faces, and owned units, as well as provide personalized services to each individual Owner. Hausmeisters are knowledgeable about Taos Ski Valley and able to provide direction to guests and Owners including hours of operation, services provided, mountain statistics and the adventurous offerings of our scenic surroundings. You possess an adventurous, open-hearted and upbeat demeanor and strive to build and maintain lasting relationships with both internal and external guests. This role includes extended periods of downtime, ideal for a self-disciplined individual who enjoys a calm and low-pressure environment while remaining available to respond to needs from guests and Owners or building management. This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Essential Job Responsibilities: Conducts oneself with safety in mind and undertakes all job requirements in a manner which will guarantee a secure & confidential environment for oneself, guests, and fellow team membersIdentifies and complies with Owner and guest requests, both in person and over the telephone, while maintaining both internal and industry standardsDemonstrates problem-solving skills while resolving Owner and guest concernsFollows daily procedures, accurately completes all daily reports and knows all other properties, restaurants and services the resort offersSchedules owner and guest dinner reservations and car-service requests Assists Guest Service Liaison with amenity placementKeeps and sends shift notes Maintains Property Management email inbox and responds to inquiries Check-in and check-out Owners, make keys Ensures Owners receive their packages in a timely manner without interruptionsConducts oneself with integrity, respect and compassion, recognizing that everyone's unique attributes contribute to the overall success of Taos Ski ValleyProvide uniform, efficient, courteous, high-quality service in a clean and organized environmentProvides a guest experience that exceeds the guest's expectationsOther duties as assigned, including inventory tracking and replacement Reliable attendance on all scheduled workdaysOther duties as assigned Personal Skills: Strives for open, honest, and effective communication in order to build trust in our relationships with our Owners, guests and fellow employeesDemonstrates problem-solving skills while resolving Owner and guest concernsBe well-groomed and aware of personal hygiene; adhere to the dress code policy as mentioned in policy handbookWorks independently, manages time effectively and responds promptly when neededDiscreet, reliable, and attentive, with the ability to address needs as they ariseKeep all business confidential both on and off dutyKeep Owner information private and confidential Offer courteous and sincere hospitality at all timesUnderstand what is meant by "good customer service"Follows training guidelines using good judgment and common senseStrong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose, and ValuesAbility to gracefully and humbly accept criticism and opportunities for growthAbility to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environmentKeeps work area, equipment, and lobby clean and orderly. Has a concern for cleanliness and orderliness of work area and equipmentCompletes all assigned services by timeframes established by department supervisorProvides an Owner and guest experience that exceeds expectationsAbility to gracefully and humbly accept criticism and opportunities for growthAbility to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment Qualifications/Knowledge: Must be highly detail-oriented Must take constructive criticism and frequent coaching well Must be able to accurately follow instructions, both verbally and writtenMust be willing to ask for help and/or clarification Must be able to adapt to changes in policy and/or procedures as directed and offer suggestions to improve operationsKnowledge of Microsoft Office, basic typing skills and computer knowledge Fluent in verbal and written English, other language skills preferred Prior hospitality/housekeeping experience preferred Ability to work a flexible schedule including weekends, holidays and evenings Work Environment: Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. Taos Ski Valley, Inc. is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff. The role offers periods of independent time once daily responsibilities are complete, but requires someone who is highly responsive and able to quickly pivot to address Owner and guest questions, requests, and unexpected needs. Physical Demands of Position Include: Frequently lifting 25 pounds and occasionally lifting 50-75 pounds. Sitting approximately 60-70% of the time working on a computer. Walking, reaching and bending approximately 20-30% of the time. This position will require individuals to be out in winter conditions 10% of the time. Background Check: Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check. Is a Background Check required for this position: YesIs an MVR required for this position: Yes