Posted:
Wednesday, 12 March 2025
Valid Thru:
Friday, 11 April 2025
Index Requested on:
03/13/2025 01:34:38
Indexed on:
03/13/2025 01:34:38
Location: ALBUQUERQUE, NM, 87101, US
Industry:
Technology
Occupational Category:
15-0000.00 - Computer and Mathematics
Type of Employment: FULL_TIME
KeyLogic Systems is hiring!
Description:
Position: Senior Help Desk Specialist
Location: Albuquerque, NM
Salary Range: $23.85 - $28.85 per hour
Clearance: Clearable to Q
Our department has a mission to deliver next-generation software solutions based on emerging technologies that can easily adapt to changing business needs. We architect, design, and develop software solutions that solve complex business problems across the National Laboratories. This is a team of software engineers that research new technologies and develop innovative solutions within technology areas such as service-oriented and micro-services architectures, big data problem space, data and compute virtualization, 3D data visualization, enterprise cyber security, and mobile computing.
Responsibilities:
The individual serves as a primary contact for support requests, responding to a wide range of service inquiries and providing necessary information for resolution. They use their technical and operational expertise to configure, operate, and maintain service desk functions with minimal supervision. This includes effective incident management and service request fulfillment. They analyze performance statistics to improve tuning, automation, and optimization efforts. Additionally, they establish and maintain security, capacity, and business continuity documentation as part of the service value system.
With extensive experience in customer environments, they conceptualize, construct, test, implement, and operate integrated infrastructure solutions that contribute to value-co-creation. They also actively contribute to the knowledge base to support information sharing and drive continual improvements across the organization.
They must demonstrate the ability to context switch effectively to assist both local and enterprise users, especially during the ongoing transformation to modernize the digital engineering environment. Their efforts focus on enhancing customer experience and engaging with stakeholders to align services with business needs.
Qualifications:
Required Skills:
Desired experiences and skills include:
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
See Job Description
Benefits:
Please see the job description for benefits.