Position: ServiceNow SME
Location: Albuquerque, NM
Salary Range: $134, 000 - $144, 000 per year
Clearance: No Clearance Required

KeyLogic is seeking a Subject Matter Expert in ServiceNow to support the IT program at a major national laboratory.

Responsibilities

- Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing.
- Design and Implement modules as requested bycustomer within ServiceNow, for example Virtual Agent and Chat Bot.
- Provide recommendations on optimizing the Service Desk and Employee Center.
- Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes.
- Provide guidance for training employees on the uses of ServiceNow.
- Attend Implementation meetings.
- Provide guidance on the application of ServiceNow best practices.
- Provide guidance and documentation on configurability of ServiceNow.
- Review and assist with converting operational reporting into the ServiceNow module.

Qualifications

- Bachelor’s degree in STEM field and 5 years related experience. In lieu of a Bachelor’s degree an additional 6 years of job-related experience totaling 11 years of experience is applicable.
- Must be U.S. Citizen